Operations | Monitoring | ITSM | DevOps | Cloud

The way we work has fundamentally changed in recent months due to the impact of the global COVID-19 pandemic. As more employees are working remotely, organizations are looking at new ways to ensure their workers can stay productive and secure. We released Splunk Remote Work Insights (RWI) to help IT and security teams have insight into the systems that their employees rely upon while working remotely.

I am making a digital transformation during this novel work-from-home (WFH) era due to a COVID-19 quarantine. Many of you are going through the same and distractions abound while sharing a workspace with housemates, children, and pets. Moreover, we have to contend with an increased risk to cybersecurity, given recent attacks on work-related software such as Slack and Zoom.

IT professionals are now adapting to a remote environment and learning to manage a distributed, homebound workforce. From a technical standpoint, the process of setting up a remote workforce is well-known. For this blog post let’s dive into one step of the process, which is arguably the most important, user experience monitoring.

This article was originally published in New Stack. More and more companies have gone remote with surprising benefits — a trend that has been building for years. A survey by Global Workplace Analytics and FlexJobs indicates that remote work has grown 91% over the last 10 years, and 159% over the last 15 years. The COVID-19 pandemic has elevated the relevance of remote work (including remote IT operations) to a new level.

2020 has been a year of challenges, and across all industries, companies are working hard and fast to remain efficient in the face of a new normal. Now that hiring freezes are slowly thawing out, many companies are starting to hire new people virtually and want to create remote cohesion between new and existing teammates. The lack of physical proximity means your team will need to ramp up on communication, transparency, and accountability.

IT teams face many visibility challenges due to the massive shift to remote work due to the Coronavirus outbreak. This includes the variability of home network environments, reliance on SaaS and cloud applications, the unpredictability of Internet transport, and higher congestion than ever before. How do you overcome these monitoring challenges?

Since we launched Splunk Remote Work Insights (RWI) in late March, we have been focused on helping our customers and the community understand how their workforce is staying connected, productive and engaged as we all continue to work across largely distributed teams.