Operations | Monitoring | ITSM | DevOps | Cloud

The pandemic has made clear that businesses can’t work in silos anymore. That reality extends to customer experience (CX) and employee experience (EX). The path to success is integration between the two to create a total digital experience, because happy employees produce happy customers. “The employee and customer experience are like a mobius strip or infinite loop.

Ransomware is a strain of malware that blocks users (or a company) from accessing their personal data or apps on infected iOS, iPadOS, and Android mobile devices, macOS laptops, Windows personal computers and servers, and Linux servers. Then the exploit demands cryptocurrency as payment to unblock the locked or encrypted data and apps. This form of cyber extortion has been increasing in frequency and ferocity over the past several years.

Nick Borgwardt, director of ITx workflows at ServiceNow, co-wrote this blog. How do I reset my password? How do I add someone to a distribution list? How do I request ergonomic home office equipment? At many companies, when employees have questions like these or need help, they face the complexity of threading together siloed processes. Sometimes a task can require getting in touch with multiple departments, creating friction and frustration. Other times, it’s not even clear where to start.

If you have been watching Ivanti this year, you have seen that we are delivering on our commitment to make the Everywhere Workplaces possible by providing our customers more robust solutions to discover, manage, secure and service their IT assets. We have been doing this organically, we rolled out our Ivanti Neurons hyper-automated platform last July, and we have also added to the platform’s capabilities and value with acquisitions.

Ransomware started making more headlines in 2016, but it was treated largely as a nuisance – not a tangible, resource-worthy threat. Fast forward to 2021 and ransomware has graduated to the big leagues, buoyed by a pandemic-fueled, hasty scramble toward decentralized workforces and digital everything. But this rising threat can’t be entirely blamed on the pandemic.

A Maori proverb says, “What is the most important thing in the world? It is the people, it is the people, it is the people.” At New Zealand Trade and Enterprise (NZTE), a government-owned business development agency responsible for supporting exporters from more than 50 countries, we live by that proverb, keeping people at the center of everything we do. Our aim is to promote a productive, sustainable, and inclusive economy in New Zealand and the world.

IT Pro Day has always been about singing the praises of practitioners across the vast spectrum of tech specialties, from network engineers and systems administrators; to infosec analysts and developers; to storage and virtualization admins; and even to monitoring specialists (whether that’s your whole job or just part of a much longer list of responsibilities). But an important question we should consider is what, exactly, prepared you for this career?

Incident management is the process of identifying and resolving problems that occur in IT services. Incident Management is also used as a metric to measure the health of the IT Service Desk. Let’s discuss what incident management is, why it matters to your business, and how you can apply it to your organization.