Operations | Monitoring | ITSM | DevOps | Cloud

How clear, complete, and colorful is your IT asset data? Is it like the picture below, where you see only a small portion of the bigger picture to answer important questions about your IT estate? Without color, you’re missing even more context. You need better IT asset discovery. Having a snapshot provides a limited view. It lacks context and is like managing your IT assets in silos. It’s cumbersome, inefficient, and ineffective.

Communications service providers (CSPs) have been at the forefront of the pandemic, helping customers and entire industries make critical transformations almost overnight. When education, healthcare delivery methods, and supply chains were interrupted, CSPs stepped up and provided digital work environments and automations that became lifelines. Now, CSPs are laying the foundation for even more.

Banking institutions are risk engines. Customers know this. Bankers know this. Financial regulators know this. Although no one likes to be turned down for a loan, risk due diligence is actually a good thing. The global financial crisis of 2007-2008 proved that risky practices of the past were not good for the economy, for society, or for confidence in the sector as a whole. The challenge is finding the balance to meet responsible lending criteria while ensuring consistent customer satisfaction.

Employee expectations of the workplace are rapidly evolving, and consumer-like experiences quickly become a benchmark to measure internal support teams. A research report from Harvard Business Review Analytics Services and Freshservice found that 82% of those surveyed say employee happiness is impacted by how well workplace technology performs.