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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Pragmatic Incident Response: Lessons learned from failures by Robert Ross Failover Conf 2021

Incident response is overwhelming. So where do you start? There's a lot of advice out there, but it's mostly theories that aren't taking reality into account. So how do you get a process in place that actually works and scales? In this session, FireHydrant CEO and Co-Founder, Robert Ross, will share quick stories from his experience as an SRE and what tips he’s learned along the way.

JFrog and PagerDuty Extend Ecosystem Integration

JFrog and PagerDuty have deepened their technology integration to further boost IT operators’ and developers’ visibility into the software development lifecycle and accelerate incident resolution. The latest integration, which involves the JFrog Pipelines DevOps pipeline automation solution, simplifies and streamlines how to identify faulty builds that impact production environments.

Introducing 2-way REST capabilities with Enterprise Alert 9

The REST API in Enterprise Alert 9 has now been extended with a 2-way functionality. This allows to call webhooks or REST endpoints from third party systems on alarm status changes (acknowledge, close). Thus, in Enterprise Alert 9, it becomes child’s play to establish a 2-way integration with almost any REST enabled third party system.

New Gartner AIOps Platform Market Guide Shows More Use Cases for Ops and Dev Teams

Gartner jumps right into it, describing a reorientation of a tool that has previously focused on IT service management and automation. AIOps is now also enabling a variety of new observability use cases for DevOps and Site Reliability Engineering (SRE) teams. This blog presents the guide’s major findings and a link so you can read the report for more details. About the AIOps Platform Market

FireHydrant April 2021 Product Updates: Incident Tags & Customizable Slack Incident Modals

We're excited to announce the release of two new features this month: customizable Slack incident modals and Incident Tags. Keep reading to more about how they can help your teams manage incidents better!

Join the Dark Side with Enterprise Alert

In recent times dark viewing mode for websites has gained a lot of popularity from users worldwide. This does not just apply to your favorites sites, but also for those applications that you rely on day in and day out. Enterprise Alert is no exception. We have heard your requests and are happy to announce that Enterprise Alert 9 now has a dark mode! In the footer of the Web Portal, there is now a Dark toggle. This theme will instantly change your viewing experience between Classic and Dark.

5 typical mistakes in alerting and how to avoid them

A good alerting strategy is an important prerequisite for successful operations management and the availability of mission-critical systems. But also for employee satisfaction. It’s not just about sending out alerts upon critical conditions, problems and failures at all, but more importantly, about how it is done. Here are the 5 most typical mistakes, their consequences and how to avoid them.