Operations | Monitoring | ITSM | DevOps | Cloud

The adoption of AIOps monitoring technologies has been somewhat slower in EUC than many other areas of IT. The legacy VDI and DaaS vendor tools set expectations low for many. It is still relatively common for us to come across potential customers who are using legacy tools and manually exporting 6 months of data into an excel spreadsheet to try and work out average and peak usage of resources such as CPU to then manually calculate alert thresholds.

Have you ever wondered about your IT team’s efficiency in detecting incidents? Your Mean Time to Detect (MTTD) is an incident management Key Performance Indicator (KPI) that reveals your productivity during the first stage of incident resolution and enables investigation into opportunities for improvement. ITOps and DevOps teams that can lower their MTTD can more quickly identify issues, minimize potential downtime, and maintain system reliability too.

A wise person once said, “What’s measured is what matters.” This couldn’t be more true than in the high-stakes world of IT operations, where the ability to swiftly measure, analyze, and respond to events is crucial for improving IT operational performance. This blog delves into defining IT event analytics, guiding you on getting started, showcasing real-world examples, and introducing essential methods to transforming your incident response strategy.

Constantly juggling IT incidents can be exhausting as you try to track and resolve them before they escalate into disruptions. With each incident demanding prompt and precise attention, keeping up takes significant work. However, you can manage these challenges more efficiently and with less stress and less risk by optimizing your incident-tracking process.

Your device pings, signaling another tech alert. Before you can address it, two more chime in. We all know the feeling. In today’s digital world, it’s easy to feel overwhelmed by the sheer number of notifications we receive. But what if there was a smarter way to handle them?

CloudFabrix, the Robotic Data Automation Fabric inventor, announced “Data Fabric for Observability” with dynamic Data Ingestion and Automation service (DIA) for the Cisco Observability Platform. You can see the powerful combination in play at Cisco Live Melbourne between December 5-8th, 2023. Cisco epitomizes “Experience as the new Digital Currency” with its observability platform.

As an IT leader, you’re under significant pressure to control the constant alerts. Somehow, you must manage non-stop IT alerts while also ensuring ultra-high service availability. The task is far from easy, and even the most sophisticated teams struggle to keep up and turn alerts into action with tech stacks that are constantly growing in size and complexity. IT alert management is the first line of defense.