Operations | Monitoring | ITSM | DevOps | Cloud

AI has certainly become the hallmark of digital transformation strategy. According to IDC, global AI spending is forecasted to reach $500 billion in 2024 with a CAGR of 17.5%. Likewise, Gartner predicts low-code application platforms (LCAP), robotic process automation (RPA) and AI are fueling the growth for hyperautomation, and the market will reach $596 billion in 2022, up nearly 24%.

AIOps (artificial intelligence in IT operations) in monitoring refers to the convergence of artificial intelligence, machine learning, and data analytics to make IT monitoring a responsive, intelligent, and agile business function. AIOps is not an alternative to DevOps but a great partner to it that provides intelligent insights when integrated with every stage of the cycle.

Waste is never a good thing. And rumblings of an economic downturn, alongside dire warnings of climate change, are making it increasingly necessary to address waste. As a society, we need to reduce consumption, data included. First, we all must acknowledge the high cost of data. Despite the prevailing opinion of the 2010s, data isn’t free. There’s a monetary and carbon cost to keeping data alive.

ITOps and DevOps are technology management practices that have been around long enough that anyone in IT should have a good grasp of what they mean. Here’s our experts’ take on ITOps vs. DevOps.

Episode 5, Mooving to… Practical Postmortems covers how to leverage postmortems to effectively learn from failure. Postmortems are a commonplace reference and are now considered a best practice in most modern engineering teams. However, there’s still a lot of confusion on what postmortems should be – and more importantly, what they should NOT be. Thom Duran, Senior Manager of Productivity from Panther walks us through all that and more in the latest Mooving To.. episode!

The world is increasingly digital. The U.S. Census Bureau estimates e-commerce grew 14.2% from 2020 to 2021, for a total of $870.8 billion in sales. And just look at the trends in remote work. According to a FlexJob and Global Workplace Analytics report, remote work has grown 44% over the last five years and an astonishing 159% over the last 12. Indeed, much of America relies on a slew of digital apps and services to get business done every day. So what does this mean for businesses?

There are a common set of key performance indicators for incident management, such as MTTR and MTTA. What do these metrics mean, and why are they important?

According to Norton’s Cyber Safety Pulse Report, India faced over 18 million cyber threats in only Q1 2022, roughly 200,000 threats every day. Of the bulk, 60,000 were phishing attempts, and 30,000 were tech support scams. For perspective, phishing attempts around the world during the same period counted for approximately 16 million. CERT-In also reported over 2.12 lakh (~0.1 million) cybersecurity incidents until February 2022.

The managed services provider (MSP) industry is at a pivotal moment in its history. With data management, security, and privacy regulations getting strengthened and added to the books all over the world, and with awareness of the risks associated with those issues on the rise, MSPs must take their role in compliance seriously. Any failure to do so will put individual MSPs at a competitive disadvantage, and incidents involving MSPs will be a stain on the industry’s reputation.

Digital-first businesses are striving for service assurance, which has become the lifeblood for their businesses processes. But they are increasingly getting complex across legacy and cloud-native applications, multi-cloud distributed services, with the rise of edge and when leveraged with Kubernetes and microservices architectures. Service assurance needs full-stack observability; however, customers need an approach to tame the data deluge while enabling actionable insights.