Operations | Monitoring | ITSM | DevOps | Cloud

Trends in AI: RAFT and the Worlds First Network Language Model

In this video Product Marketing Evangelist John Capobianco explores retrieval augmented fine tuning and the world's first network language model (NML) fine-tuned by Selector AI! We will cover the evolution of operations as well as various inflection points in technology including artificial intelligence. Then we will deep dive into how, and why, techniques likes RAG and Fine Tuning augment human operations dealing with data at scale and complexity never seen before.

Data aggregation: Benefits and how it works

Data aggregation includes systematically collecting, transforming, and summarizing raw data from multiple sources. A unified, consistent view helps IT teams analyze vast amounts of information, uncover patterns, and derive actionable insights for informed decision-making. In our case, it’s all about enhancing incident management.

Customize incident feeds for faster resolution

Improving operational efficiency and reducing the time it takes to resolve incidents are big goals. New options to customize your incident feed view in BigPanda allow you to highlight the most relevant context upfront, making a big difference. Reducing data visibility issues and redundant data can give operators greater control. The BigPanda Incident 360 Console is where ITOps teams and NOC operators receive the first notification and ongoing updates for all incidents.

Modern Network Observability: Device Discovery, CMDB, and AIOps

Understanding the state of your network and infrastructure is a critical responsibility for operations teams. Without their ever-watchful eye, network issues can cause problems ranging from annoying performance issues to downtime. To detect, prevent, and address these issues, operations teams have relied on a combination of monitoring and manual correlation, leveraging whatever tools were available.

Evolving solutions for IT operations teams

ITOps teams face several common issues, from high noise and incident volumes to siloed teams and manual workflows. These challenges contribute to reduced operational efficiency, extended downtimes, and lost revenue. All things you want to avoid. You rely heavily on incident response teams to keep your part of the digital world running smoothly. The BigPanda platform helps ITOps and incident response teams accelerate and automate incident detection, investigation, and resolution.

Transforming IT Operations at Aventiv - A Conversation with Lance McCaskey | Digitate Success Story

In this insightful interview, Lance McCaskey, Vice President of IT Operations Applications at Aventiv, shares how ignio by Digitate played a pivotal role in revolutionizing Aventiv's IT operations. Discover the strategic partnership that enabled Aventiv to achieve remarkable results, including: About Digitate - Digitate is a leading software provider bringing agility, assurance, and resiliency to IT and business operations. Digitate’s flagship product, ignio, is an award-winning AIOps solution that reimagines the enterprise business landscape with its distinctive closed-loop approach.

Topology for Incident Causation and Machine Learning within AIOps

Our thinking and use of topology within AIOps and Observability solutions from Broadcom has advanced significantly in recent years, while solidly building on our innovative domain tools. We’re providing a blog post series to communicate these innovations, advancements, and benefits for IT operations. In this blog post, we continue where the previous blog post left off.

Networking Field Day 35: Democratization of Data Access Using Network LLMs with Selector AI

In this brief demo of the Selector platform, a user interacts with Selector Copilot to explore behavior within their network infrastructure. They first look into the latency of their transit routers, revealing a regional issue. The user drills down into network topology information to further investigate the latency, where they access details about devices, interfaces, sites, and circuits. Selector Copilot is then leveraged to surface circuit errors. Notably, each visualization provided by Selector Copilot can be copied and pasted onto a dedicated dashboard.

Networking Field Day 35: Selector AI Alerting Discussion with Nitin Kumar

Selector delivers consolidated, actionable alerts through your preferred collaboration platform, such as Slack or Teams. Alerts depend on Selector's powerful event correlation fueled by advanced AI/ML techniques. Automations can be leveraged to generate service tickets that include detailed summaries, root cause analysis, and even suggested remediations.

Networking Field Day 35: Selector AI Demo Part 2

In this demo, a user leverages Selector's Conversational AI, Selector Copilot, to investigate performance within their network infrastructure. The user first probes into the health of tenants located in a specific geographic region. Selector Copilot provides a visualization of the current state and summarization of the overall condition and afflicted tenants, along with probable root cause. The user then interacts with Selector Copilot to explore resource allocation, historical usage, and projected bandwidth. Each visualization provided by Selector Copilot can be copied and pasted onto a dedicated dashboard.

Why Observability is Critical to Cyber Resilience

Whether an enterprise operates in technology, healthcare, financial services, or another business vertical, cybersecurity must remain top of mind. In addition to the numerous international cybersecurity regulations, like the NIST Cybersecurity Framework, GDPR, and other mandates, enterprises must also prioritize cybersecurity to mitigate downtime, protect sensitive data, and uphold customer trust and brand reputation.

Networking Field Day 35: Selector AI Introduction with Debashis Mohanty

Selector's customer base includes 50 deployments across service providers as well as large enterprises in retail, media distribution, colocation services, and multi-cloud networking services. These customers aim to correlate events across their network, applications, and infrastructure; eliminate the need for human intervention in RCS and remediation; and democratize access to insights using conversational natural language interfaces. Selector delivers on these outcomes, while accelerating incident remediation through smart, actionable alerting and a GenAI-based conversational interface.

Networking Field Day 35: Solving the Query Problem with Selector AI

Selector translates English phrases to SQL queries through the use of an LLM. Each SQL query includes the table, or data set to be searched, along with filters, or conditions which prune the search results. We walk through a number of SQL queries and sample search results, before considering the LLM-based translation of a sample English phrase processed by Selector.

Networking Field Day 35: Selector AI and the Workings of an LLM

An LLM differs from a function in that it takes output and imputes, or infers, a function and its arguments. We first consider how this process works within Selector for an English phrase converted to a query. We then step through the design of Selector's LLM, which relies on a base LLM trained with English phrases and SQL translation, then fine-tuned, on-premises, with customer-specific entities. In this way, each of Selector's deployments relies on an LLM tailored to the customer at hand.

AI-powered incident management copilots: A guide

All eyes are on generative AI. Enterprise IT teams are looking to Gen AI to translate the high volume of data from their services architecture into actionable insights. The goal: Improve operational efficiency and quality of work. But it’s challenging to sort through the hype (and confusion) to identify which vendors have GenAI capabilities that can provide true impact and value to their IT and service operations. One capability in particular is AI-powered copilots.

Improving documentation with content reuse

Anyone who’s worked in a customer-facing role knows the pressure to find the correct answers quickly. Emotions are high when something is broken, or there’s an outage. The customer is angry. You’re stressed. And your boss is watching and wondering why the problem hasn’t been fixed. You need to troubleshoot quickly and provide the right information ASAP. As a support professional, you want to give customers and stakeholders the best possible experience.

Elevate Digital Employee Experience with Advanced Workspace Management

In today’s dynamic IT environment, effective Digital Workspace Management and Digital Experience Monitoring (DEM) are critical for maintaining operational efficiency and optimizing Digital Employee Experience. For IT Operations and Service Desk teams, navigating the complexities of hybrid work environment and ensuring seamless service delivery is challenging now more than ever.

How Nationwide Building Society boosted system resiliency & saved $1 2M with Digitate

Join us for an insightful conversation with Andrew Pringle, Delivery Lead at Nationwide Building Society (NBS), as we dive into how Nationwide transformed their system resiliency and achieved substantial savings. By partnering with Digitate, NBS identified 50 critical scenarios to monitor and alert in their core customer data systems, resulting in enhanced reliability and cost savings of $1.2 million.

Why Full AI-Stack Visibility is Key to High-Performing GPUs and AI Models

The generative AI market is poised to explode. From AI-based co-pilots and assistants to new use cases across healthcare, marketing, sales, software development, and more, generative AI is unleashing a new wave of productivity, efficiency, and transformative employee and customer experiences.

Crowdstrike outage and Security Posture Management with Descriptive Analytics

Last Updated on 15 hours The recent outage caused by Crowdstrike on Jul 18, 2024 has proved how the fallout was unforeseen and unthinkable, across the globe. In this era of zero trust, the leading cyber security company Crowdstrike sent an update to its Falcon sensor agent and another IT leader Microsoft which had Crowdstrike sensors installed crashed with Blue Screen of Death(BSOD) as soon as the update was received caused by a null pointer issue.

Six ways Australian local government IT teams can benefit from AIOps in monitoring

Running IT operations in an Australian city council is a complex role that faces a unique set of challenges and opportunities. Typically, a city council in an advanced country like Australia runs its IT on a hybrid model, with a combination of continuing on-premise installations working in tandem with modern cloud platforms, such as Azure.

BigPanda and ServiceNow improve IT service management

By breaking down the silos between observability, IT operations, and service management, teams can improve service delivery and enhance IT incident management. However, this is more easily said than done. The average BigPanda customer uses more than 20 observability and monitoring data sources. Combining mountains of alert data with legacy event management systems can make it almost impossible to sift through the noise to find the most important alerts.

Why Next-Generation AIOps is a Game Changer for Managing IT Complexity

There is immense pressure on IT. Now more than ever, IT teams bear the brunt of the seismic shift in how people live and work. Delivering service quality while driving innovation is imperative. Yet, IT teams are continually fighting outage fires, managing day-to-day events, updating legacy systems, and navigating IT complexity – while trying to innovate. AIOps and cloud computing sought to address these challenges.

AIOps and Observability Market Soars: CloudFabrix Leads with Innovation and GenAI

AIOps and Observability Market is set to catapult with the advent of Generative AI and as per the recent Cisco article Observability is soon set-to-be a $34 billion market opportunity and CloudFabrix plays a vital role in this evolving landscape as it seamlessly integrates AIOps, Observability, and GenAI to offer a comprehensive solution that enhances IT Operations and drives industry-specific innovations.

Harness GenAI to enhance IT incident management

Advances in generative AI are rapidly transforming the IT operations landscape. According to Enterprise Strategy Group, 85% of organizations use or plan to deploy AI across many functional areas, including ITOps. AIOps platforms can apply advanced GenAI to quickly identify an incident’s root cause, impact, and recommend steps to resolution. When fed the correct information, AIOps gives IT teams immediate access to context-rich insights.

Tackle Root Cause Analysis Easier than Ever Before with Skylar Automated RCA

When service outages happen, the clock starts ticking, not only to restore that service, but also to identify and fix the root cause so the problem doesn’t recur again and again. However, root cause analysis (RCA) can be exceptionally time-consuming for IT teams tasked with combing through massive log files for clues about the underlying problem.

Maximize SAP Performance with ignio AI.ERPOps | Optimizing SAP S/4 HANA performance

Your Ultimate Solution for Optimizing SAP Sales cycle, Master data & Service request automation. Are you a fast-growing retailer, pharma company, or manufacturer grappling with robust demand and struggling with data silos? Transform your order-to-cash processes and enhance customer satisfaction with ignio AI.ERPOps – our cutting-edge AI-driven solution for autonomous SAP operations.

HEAL Software - Understanding the Unknown Unknowns

The term “unknown unknowns” refers to problems or vulnerabilities that have not yet been identified or anticipated. Unlike known issues, which can be addressed with existing knowledge and tools, unknown unknowns require a different approach to detection and resolution. These hidden issues are often beneath the surface, only becoming apparent when they cause significant disruption.

Intelligent Alerting, Fewer Headaches: Insider View at ilert AIOps

You might have noticed that we released a series of AI-supported features last year. Intelligent alert grouping, developed to reduce alert fatigue, is the icing on the cake. ‍ With it, we combined all ilert AI features in a new powerful add-on that aims to reduce stress and give more clarity during IT incidents.

3 Ways Effective Data Management Supports Cyber Resilience

Global organizations are having increasingly critical discussions around the importance of cyber resiliency, an organization’s ability to withstand, respond to, and recover from cyber incidents. With the frequency of cyberattacks growing 30% since last year and the total estimated fallout of cyber 2024 cyberattacks charted to surpass $9.5 trillion, ensuring effective cyber hygiene and resiliency strategies is more important than ever.

Beyond Regulations: How Government Agencies Can Streamline and Automate IT Compliance

From the NIST Cybersecurity Framework to GDPR and more, public sector agencies must comply with a myriad of IT regulatory requirements. These regulations ensure proper financial management and stewardship, security, governance, operational efficiency and effectiveness, incident management – and ultimately, assure public trust and accountability.

The rise of AIOps in infrastructure monitoring

Drowning in data from complex environments? Ditch the reactive approach. Artificial intelligence for IT operations (AIOps) empowers proactive management with comprehensive observability. According to Gartner, IT spending will continue to mount sky-high despite the global economic instability; the IT expenditure is predicted to surge by 8.6% in 2024. Manual monitoring often fails to keep up with the complexity of modern IT environments, leaving critical issues undetected.
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Cisco Live 2024: Top 10 Announcements & Highlights | CloudFabrix

It’s great to be back at another action and innovation-packed Cisco Live 2024. Continuing our tradition of posting Cisco Live announcements and highlights (catch Cisco Live 2023 Highlights here), I am putting together my thoughts and perspective on the Top-10 Cisco Live 2024 Announcements and Highlights. This year, I also had the pleasure of representing CloudFabrix at the event, which helped gain deeper insights on customer needs and expectations on Observability, Asset Insights and AIOps.

Transforming IT Operations at a Large Public Sector Bank with HEAL

In today’s digital age, IT organizations face numerous challenges that can hinder their ability to provide seamless services. Common pain-points include frequent outages, unexplained end-user experiences, negative brand impact, unaccomplished business demands, and complex application environments. These issues are exacerbated by technology silos, an overload of alerts, inaccurate and prolonged root cause analyses, and inadequate current SRE/DevOps tools.

To the Cloud and Back: When and How to Execute a Cloud Repatriation Effort

The past few years have been dominated by digital transformation characterized by a move away from legacy on-premises systems to the cloud. However, there are also instances when bringing certain assets back from the cloud – a process known as “cloud repatriation” – can be a strategic and cost-effective move. Questions persist about when cloud repatriation makes sense and how organizations should craft their strategy.

Steps to AIOps maturity: Improve MTTR with AI

Many organizations face increased costs from excess noise, manual workflows, and long outage times. These inefficiencies negatively impact budget, service uptime, and, ultimately, customer satisfaction. With effective use of AI, you can give operators the most relevant, full-context incident data, providing a greater understanding of an incident within seconds.