Operations | Monitoring | ITSM | DevOps | Cloud

In this episode of Agents of IT, Sean Heuer, Resolve CCO, and Ari Stowe, Resolve COO, look back on 2025 and share their unfiltered hot takes on what really defined the year in IT. Yes, AI dominated every keynote and conference slide. But they dig deeper into what actually changed inside organizations. As more departments leaned on technology in new ways, IT teams faced a sharp increase in complexity, tooling sprawl, and operational pressure. The conversation explores how this shift reshaped IT’s role, stretched existing models, and set the stage for what comes next.

Everyone says AI defined IT in 2025, but the real change was complexity. Every department leaned harder on technology, and IT felt the pressure. In this clip, we break down what actually changed.

In this special holiday episode of The Intelligent Enterprise, host Tom Stoneman takes a step back from the day-to-day pace of enterprise life to look at where AI has been in 2025 and where it might be heading next. To do it, he sits down with his colleague VS Joshi, Global Head of Product Marketing at Digitate, for a year-end retrospective and a 2026 outlook.

IT teams don’t struggle because they’re unskilled — they struggle because they’re overloaded. Alert fatigue, manual diagnostics, and constant escalations drain time and motivation, even in high-performing IT departments. AIOps changes that dynamic completely. With intelligent automation, repetitive tasks are handled before they even reach your engineers. Instead of firefighting all day, teams finally get the space to focus on strategic problem-solving and innovation. In this video, we break down how AIOps helps IT teams.

A new Zero Ticket Minute just dropped! Holiday retail is being won by agentic AI. Autonomous agents adjust pricing, manage inventory, and resolve issues in real time. One retailer automated 20+ workflows and saved 1,400 hours. Speed and scale win.

In this episode of The Intelligent Enterprise, host Tom Stoneman gets inside a challenge many enterprises are facing right now: how to integrate AI with complex legacy systems without breaking what already works. This week, Tom sits down with Yael Gómez, Fractional Chief Technology Officer and Chief Information Officer at Pet Madness, and former technology leader at Walgreens Boots Alliance.

Enterprise IT teams are under growing pressure from complex, cross-functional workflows, rising alert noise, and overloaded ticket queues. Traditional ITSM automation, built on scripts, intents, and manual orchestration, can’t keep up. In this webinar replay, Resolve leaders break down how forward-thinking enterprises are scaling autonomous operations with agentic AI, delivering 2–5x faster resolutions and achieving 70%+ L1 deflection, without brittle scripts or intent models.

Everyone’s talking about generative AI. Few are doing it right. In this episode of Agents of IT, we break down what actually matters when bringing agentic AI into the enterprise. We challenge the myth of “AI readiness,” unpack the real build vs. buy decision, and explain why companies should stop building platforms and start building domain intelligence.

Build AI orchestration or buy it? In the latest Agents of IT, Resolve leaders make it clear: Build your domain knowledge. Let enterprise-grade orchestration handle the rest.

IT performance doesn’t stay in the IT department — it affects the entire business. Slow systems, higher operational costs, and delayed responses don’t just frustrate teams… they directly impact revenue and customer experience. AIOps changes that by transforming raw operational data into real-time business intelligence. With predictive analytics and automated insights, IT teams can detect risks early, optimize resources, improve service reliability, and reduce downtime. In this video, we explain how AIOps creates business value by helping organizations.

Agentic AI is changing IT fast. In this week’s Zero Ticket Minute, see how AI agents cut wait times, kill repetitive work, and boost the employee experience across every team. Less friction. Faster fixes. Smarter operations. Watch the full episode to see what's possible when tickets disappear.#AgenticAutomation.

IT outages shouldn’t come as a surprise, not in 2025! Traditional monitoring tools only react after something goes wrong. By that time, user impact has already begun. AIOps changes the entire equation. With machine learning, the right AIOps platform detects anomalies before they turn into incidents, uncovers root causes in seconds, and removes guesswork from troubleshooting. The result? Less downtime, stronger performance, and IT teams that lead instead of chase.

Join Shailesh Manjrekar (Chief AI & Marketing Officer) for a quick walk through the Gartner IOCS conference in Las Vegas. In this video, Shailesh takes you from the "hype" of the session rooms straight to the Fabrix.ai booth, where we are showing the reality of how we help enterprises Build, Run, and Observe AI Agents today. Attending the conference? Come say hi! at Booth:#522.

Post-incident reporting through AI Incident Assistant relieves the burden of post-incident analysis and report creation and saves incident responders valuable time.

From batch scripts to AI coworkers, automation has evolved. In this episode of Agents of IT, Prasad Watve, Head of Automation Services at Tietoevry Tech Services, shares how IT has moved from manual scripting to agentic AI that learns, acts, and collaborates like part of your team. Hear how digital FTEs are reshaping service delivery, why Zero Ticket IT is closer than ever, and what skills IT leaders need to thrive in the AI era.

Today’s IT environments span thousands of devices, hybrid clouds, and distributed teams and complexity keeps rising. That’s why organizations are turning to AIOps-powered automation loops that never stop learning and improving. In this video, we break down how a modern AIOps platform delivers a complete automation cycle: Deep discovery and real-time detection Rapid analysis backed by machine learning Early prediction of emerging issues Instant automation without delays A closed loop that becomes smarter with every repetition.