Operations | Monitoring | ITSM | DevOps | Cloud

S2E3: Implementing visual life cycles and workflows in ServiceDesk Plus - Masterclass 2023

In this episode, we'll explore the ways organizations can streamline and automate various ITSM practices using visual life cycles and workflows. These practices include incident management, service request fulfillment, change, release, and more. You will learn how to create life cycles and workflows on a graphical, user-friendly canvas, enabling IT teams to follow organizational processes accurately and minimize errors.

Alerting, Incident Management and the SDLC | Better Incidents Podcast Ep. 8

In this episode we chat with veteran cloud architect Masaru Hoshi about the challenges of alert fatigue, the importance of effective alerting systems, and fostering ownership in software teams. Masaru shares insights from his 30-year career, emphasizing the need for balance, trust, and collaboration in incident response.

Modernize as you Migrate Series: Break Out of Analysis Paralysis with a 6 R Portfolio Assessment

Unlock the secrets to streamlining cloud migration and breaking free from Analysis Paralysis with Tidal Accelerator from @tidal4774. Discover how Tidal Accelerator empowers organizations to make informed decisions, optimize costs, and accelerate their cloud migration journey.

Primal Beginnings: Introduction to Automation in NinjaOne

Learn how to master the general principles of automation in this accessible overview of NinjaOne. Senior Director of Product and Customer Marketing Peter Bretton covers best practices for setting up policies, monitoring and alerting, script scheduling and deployment, and more. Getting started with NinjaOne? Here are more resources that can help you leap ahead.

Cultivating Titans: Building an Automation Culture that Scales

Investing in automation goes beyond just adding shiny new tools. In this session, NinjaOne Product Lead Gavin Stone and Product Manager Dan Myers share how to enable the people and processes hard at work behind the curtain. Because, despite all the hype, the real magic isn’t in prompting AI to generate one-off scripts, it’s in building a culture of true automation thinking.

Planning and measuring digital employee experience - DEX, short clip

When budgets are closely scrutinized you need to justify every investment, especially the long-term one which results aren’t visible overnight. Digital employee experience (DEX), though a strategic initiative, may prove challenging to push forward without a clear roadmap or measurement of every step. During this 30min webinar we tackle how to plan your DEX initiative, step-by-step. We’ll discuss a staggered approach that instantly helps your IT and security operations, whilst improving DEX in the long term.