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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Can External Data Predict System Failures?

Something critical just went down. Again. So you troubleshoot and find out everything's clean - logs, metrics, nothing seems out of the ordinary. You didn't think to look out the window, right? Let's rewind a couple of hours. The temperature spiked 15 degrees outside, the humidity was at 90% and a storm came out of nowhere. Meanwhile, your edge device is sitting in a box on a pole somewhere; it never stood a chance.

PagerDuty vs. Spike: Which Tool is Better for Alerting in 2025

If you’re stuck choosing between PagerDuty vs. Spike for alerting, you’re in the right place. I wrote this blog post to help you make a clear choice. To do this, I signed up for both tools and ran a full, hands-on comparison to see which one performs better in real-world scenarios. This detailed analysis will show you the key differences, declare a clear winner based on a 25-point scoring system, and give you the confidence to pick the right tool for your team. Let’s get started.

Breaking through the Senior Engineer ceiling

You’ve made it to Senior engineer. Now what? You’re now staring at the next level, Staff typically, sometimes Principal, or whatever your company calls it. The path feels murky. Your manager gives you feedback like “show more technical leadership” or “think bigger picture”, but what does that actually mean day-to-day? I’ve been there. I’ve also been on the other side, helping engineers grow through whatever explicit (or implicit) levels a company has.

Vibe coding with the incident.io API

Many, many years ago, I was a computer science major at the University of Illinois, hoping someday I’d be able to write code for a living. I started my career in QA hoping to learn the ins and outs of software development. But it turns out I wasn’t very good at coding. I was just good enough to get a role as a sales engineer, where all I had to do was write code that could hold together for 30 minutes in a demo.

Top 5 EdTech outages detected by StatusGator in July 2025

July 2025 saw several significant service disruptions affecting the education technology (EdTech) ecosystem. From online learning platforms to creative tools used by teachers and students, these outages caused widespread frustration. StatusGator monitored and detected these incidents, providing early alerts to help schools and organizations stay informed.

We built an MCP server so Claude can access your incidents

"Show me all critical incidents from the last week." "Create an incident for the payment API being down." "What was the root cause of that database incident last Tuesday?" If you've ever wished you could just ask Claude (or any MCP client) to handle incident management tasks instead of context-switching between chat and your incident management dashboard, you're going to like what we built.

EMEA Rundeck by PagerDuty Meetup - July 2025

Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Host: Martin Van Son, Automation Specialist & Strategic Solution Advisor at PagerDuty New OSS Dashboards & Enterprise ROI Plugin + Creating Rundeck Plugins with Claude Code.

AMER Rundeck by PagerDuty Meetup - July 2025

Join us for an informal 1-hour virtual event where the open-source Rundeck by PagerDuty community comes together to share automation stories and use cases. Whether you're new to Rundeck or looking to elevate your automation game, this meetup is packed with valuable takeaways for everyone! Host: Forrest Evans (Director, Product Management at PagerDuty) Rundeck by PagerDuty: A Swiss Army Knife of Automation.

Incident Commander Role: Responsibilities and Best Practices

When a critical system goes down at 3 AM, the difference between a quick resolution and hours of costly downtime often comes down to one role: the incident commander. This person serves as the central coordinator during IT incidents, making crucial decisions that can save thousands of dollars per minute.