Operations | Monitoring | ITSM | DevOps | Cloud

As a solutions engineer for FireHydrant, I speak with a wide variety of companies about their incident management programs — from start-ups with a handful of employees to large enterprise companies with thousands of engineers. Whether they’re looking to establish their incident management program or mature it, the same questions remain.

Of growing concern to both patients and the professionals who facilitate their care is the growing trend of healthcare organizations being preyed upon by cybercriminals. In the United States, recent political dialogue has brought special attention to patients’ privacy rights under HIPAA and the ongoing security of their records.

We’re excited to announce a new set of updates and enhancements to the PagerDuty Operations Cloud. Recent development and app updates from the product team include Incident Response, PagerDuty® Process Automation, as well as Community & Advocacy Events updates. We continue to help customers automate everywhere to optimize cloud operations and reduce the amount of issues escalated to other teams.

We’ve just launched our inaugural State of Availability Report and the results are sobering. We discovered that: We’d hoped that at this point in the global digital transformation, organizations had gotten further ahead with mastering availability but there’s still a long way to go.

We’ve been celebrating a few big milestones 🎉 at incident.io in the last few months. We were recently discussing product metrics (as you do for fun on a Friday afternoon 🤓) , and Lawrence was very surprised with a particular stat around the number of workflows that have been run using incident.io.