Operations | Monitoring | ITSM | DevOps | Cloud

Just before Halloween 2021, Roblox engineers experienced a horror story: a service outage that also took down critical monitoring systems. It seemed like the issue was a hardware problem, but it wasn’t. Users were frustrated, and the clock was ticking. After three full days of downtime, service was finally restored on Halloween day. While the incident itself was an IT nightmare, Roblox’s detailed technical post-mortem several months later was an excellent way to bounce back.

Playbooks aim to be a super-powered checklist for repetitive tasks. Before you can get to the “super-powered checklist,” though, you need to identify the process that you’ll use to build your first playbook and create a structured process as a Playbook checklist. Let’s go on that journey today.

We have released another update for Enterprise Alert 9 (version 9.4) which enhances the cloud bridge and MS Teams integrations. This will help you to setup scenarios where you wish to active your Enterprise Alert remote actions from with the Signl4 app as well as allowing for using a proxy to configure the MS Teams integration. Read all details in this article.

Healthcare around the world is constantly evolving. The amount of data being generated daily from every appointment and interaction, no matter how small or large, needs to be processed and analyzed in order to improve patient outcomes. The data must be accurate, stored, accessible and secure. Without a core infrastructure of smart IT, any outcomes are extremely challenging to generate, and data must be available in seconds for doctors to make life-saving decisions. The bottom line?

Just consider how much of your day relies on online digital technologies. Perhaps you hopped on an app to pre-order your morning coffee and then logged onto a platform to book a car to work. Or, perhaps you stayed home to work, using digital tools to connect with your colleagues and exchange information.

The MIM Expo (Major Incident Management) always delivers, and this year’s recent gathering was no exception. At this annual event, we always get a unique opportunity to hear about what’s top of mind with major incidents and SRE professionals from all the world.

One of my favourite features in incident.io is Decision Flows. With it, you can create a series of questions which eventually lead to a decision based on what you’ve answered. You can pull up this flow during an incident and it’ll guide you through the questions. It’s like having an experienced on-caller calmly guide you through what to do when a crisis hits. This is complementary to incident.io’s Workflows feature.

FireHydrant has partnered with incredible companies to transform incident response inside their organizations, but our goal has always been to support the full incident lifecycle. That’s because we know that investing in good incident management can kickstart your reliability efforts when it includes both a streamlined incident response process that helps you recover faster and the ability to learn from incidents and then feed those insights back into your system.