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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

11 unique insights into SLOs and reliability management

Dec 20, 2022 By Bashyam Anant In Sumo Logic

A quarter has passed since we launched our Reliability Management capabilities that help developers focus on defining, monitoring and managing Service Level Objectives (SLOs) to drive great digital experiences. Reducing alert fatigue and balancing innovation with reliability are common outcomes that customers expect from Reliability Management. If you are new to SLOs, these insights from our customers capture common practices among peer developers.

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Public Demo - How to respond to incidents faster with ilert

Dec 19, 2022 By iLert In iLert

In this public demo, you can get a first overview of how our incident response platform works. Our CEO, Birol, will show you how to manage on-call, respond to incidents and communicate them via status pages using a single application. Learn how ilert helps you to increase service uptime and become an uptime hero.

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SRE Best Practices

Dec 16, 2022 By Squadcast In Squadcast

Site Reliability Engineering (SRE) is a practice that emerged at Google because of its need for highly reliable and scalable systems. SRE unifies operations and development teams and implements DevOps principles to ensure system reliability, scalability, and performance. There's plenty of documentation on tactics for adopting automation and implementing infrastructure as code, but practical ops-focused SRE best practices based on real-world experience are harder to find. This article will explore 6 SRE best practices based on feedback from SREs and technical subject matter experts.

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Introduction to Kubernetes Imperative Commands

Dec 16, 2022 By Squadcast Community In Squadcast

Kubernetes was born out of the need to make our complex applications highly available, scalable, portable and deployable in small microservices independently. It also extends its capabilities to make adoption of DevOps processes and helps you set up modern Incident Response strategies to enhance the reliability of your applications.

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Tickets Make Operations Unnecessarily Miserable

Dec 16, 2022 By Damon Edwards In PagerDuty

IT Operations has always been difficult. There is always too much work to do—and not enough time to do it. The frequent interruptions and high levels of toil certainly don’t help. Moreover, there is relentless pressure from executives that question why everything takes too long, breaks too often, and costs too much. In search of improvement, we have repeatedly bet on new tools to improve our work.

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Plesk 360 + Squadcast: Alert Routing Made Easy

Dec 15, 2022 By Vishal Padghan In Squadcast

Plesk is a popular web hosting platform that makes it easier for administrators to set up and manage websites. Its offering Plesk 360 empowers users to Monitor & Manage Servers more effectively. With its features like fully integrated site & server monitoring helps users keep track of performance and prevent downtime.

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Squadcast

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Learn from 50,000 incidents with the first Incident Benchmark Report

Dec 15, 2022 By Robert Ross In FireHydrant

Using anonymized data from 50,000 incidents, the Incident Benchmark Report reveals insights into the when, what, who, and how behind incidents and highlights behaviors that correlate to faster response times.

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FireHydrant

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A New Era for Squadcast

Dec 15, 2022 By Squadcast In Squadcast

Our new brand refresh conveys trust and simplicity in a playful, energetic way — representing our team and product.

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Tagging & Routing at Squadcast | Incident Management | Squadcast

Dec 15, 2022 By Squadcast In Squadcast

Event Tagging is a rule-based, auto-tagging system with which you can define customized tags based on incident payloads, that get automatically assigned to incidents when they are triggered. Auto-add relevant information like priority, severity or alert type to make incoming incidents context-rich. Route alerts to the right responder(s) based on the tags they carry

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Squadcast

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Escalation Policy I Round Robin & Advanced Escalations I Incident Assignment Strategies I Squadcast

Dec 15, 2022 By Squadcast In Squadcast

An escalation policy is a collection of rules used to define how and when an incident should be escalated. In Squadcast an Incident escalation happens when a responder hands off the task/incident to another member, and this handoff is subject to specific rules. This video explains how to set up Escalation Policies, and Round Robin Incident Assignment Strategy in Squadcast.

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