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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Change the layout of your ilert status page

Jun 21, 2024 By iLert In iLert
Welcome to our tutorial on changing the layout of your ilert status pages. In this video, we'll walk you through the layout options available and how to customize your status page to fit your needs best. Customizing your status page helps you communicate incidents and updates more effectively to your users. A well-organized status page enhances transparency and trust by clearly displaying service statuses and ongoing issues.
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How Netflix uses incident.io to power their incident management

Jun 21, 2024 By Incident.io In Incident.io
Scaling incident management processes can present massive challenges for an organization as large and complex as Netflix. And for Netflix, whose brand has become synonymous with dependability, there’s a lot at stake. Since its introduction to a specific set of Netflix teams, incident.io has been organically adopted far and wide across Netflix Engineering, highlighting just how indispensable and impactful the tool has become.
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Patient to On-Call Staff Communication - Live Call Routing/ Dedicated Lines (Powered by OnPage)

Jun 20, 2024 By OnPage In OnPage
Effective communication between patients and doctors after discharge is key to reducing rehospitalization rates and ensuring the best health outcomes. In this video, we explore how OnPage's Dedicated Line technology, powered by advanced automation, revolutionizes this process.
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onpage

Introducing OnPage's Integration with Microsoft Teams

Jun 18, 2024 By Ritika Bramhe In OnPage
As OnPage continues to expand its suite of out-of-the-box integrations with popular tools, we are excited to announce the addition of another highly requested application to our arsenal **drumrolls please** Microsoft Teams. This new integration follows our successful launch of OnPage-Slack integration and meets the needs of many eager customers. In this blog post, we will explore the enhanced capabilities and benefits of this integration.
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Convert Slack Messages to Tickets / Incidents via Emojis

Jun 18, 2024 By Pagerly In Pagerly
Want to have different emojis for creating different priority tickets? Want to create tickets with different emojis to different teams? With Pagerly, You can quickly create incidents or tickets within Slack using emojis. Use your favourite emoji or the rightly suited one and setup teams to map the emoji to the team or ticket board. You can define different issue types , priority levels, services, etc or any custom field of your choice to setup these.
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datadog

Build custom monitoring and remediation tools with Datadog App Builder

Jun 17, 2024 By Thomas Sobolik In Datadog
When you’re responding to an issue with your application in the heat of on-call, you need reliable, well-maintained tooling that’s painless to use. Otherwise, the time you’ll spend combing through monitoring data for context, connecting to hosts and other infrastructure resources, and pivoting between consoles for various managed services can add up quickly and slow your response.
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ilert

6 Steps to Create Actionable Postmortems

Jun 17, 2024 By Daria Yankevich In iLert
In DevOps and IT operations, conducting a thorough postmortem after an incident is crucial for continuous improvement. This article explores best practices for creating effective postmortems, ensuring that your incident analysis won't be forgotten as soon as the danger has passed but will be comprehensive and actionable.
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opsmatters

Managing IT Network Disruptions In Your Company Like A Pro

Jun 14, 2024 By OpsMatters In OpsMatters
Let's face it, tech meltdowns are the worst. In today's world, a healthy computer network is like the plumbing in your office-you barely notice it when it works, but when it goes kaput, everything grinds to a halt. Emails stop flowing, files disappear, and suddenly, your most productive employees are reduced to staring at useless screens. The good news? There are ways to be a hero and keep your business running smoothly even when the tech gremlins strike. This guide will show you how to be a network-disruption ninja, ready to tackle any tech trouble like a pro.
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