SLA basically means a Service Level Agreement. It’s a formal agreement between you and your customer. It basically describes the reliability of your product/service so you can have a formal agreement which basically says our product will be online 99 percent of the time annually and if we fail to achieve that objective we will give 30% of your annual license fee back. SLA’s also include penalties in the contract.
This year, you tell yourself, you are going to be prepared! You will arm yourself with a new status page, and create web monitoring for every important service in your arsenal. Like the proverbial Eye of Sauron, nothing will escape your omnipotence. But too many tools in your set can contribute to alert fatigue. Alert fatigue occurs when your team starts to feel like they are always on call. They might already secretly feel this way.
As coronavirus (COVID-19) continues to spread and new virus strains emerge, the public is frantically looking for answers regarding the U.S. government’s vaccine distribution plan. A sound vaccine distribution plan is especially crucial in times like these. All U.S. states, stretching from both coasts, are experiencing a vast number of COVID-related deaths and hospitalizations. The dire situation underscores the importance of having an effective, accelerated vaccine delivery process.
WALTHAM, Mass., Jan. 25, 2021 — OnPage Corporation, a Boston-based incident management and pager replacement company, today unveiled its fiscal 2020 year in review. OnPage delivered another year of strong results considering the uncertain situation brought upon the world with COVID-19. Past year results were driven by current customers that rely on OnPage for critical notifications and had to enlarge their deployment.
