How to Send Critical Freshservice Tickets to On-Call Staff Instantly (OnPage Integration)

This video demonstrates how the OnPage + Freshservice integration helps IT and support teams respond faster to urgent incidents and critical tickets—without changing their existing Freshservice workflows.

Freshservice is often the system of record for incidents and service requests, but dashboards and email alerts aren’t always reliable when something requires immediate, human acknowledgment, especially after hours. That’s where OnPage comes in.

In this product demo, you’ll see how:

• Freshservice Workflow Automator triggers an OnPage alert when a ticket is marked Urgent
• Alerts are routed automatically to the right on-call responder using schedules, escalation rules, and failover logic
• OnPage delivers persistent mobile alerts that require acknowledgment
• Alert statuses (sent, delivered, read, acknowledged) are written back into Freshservice in real time
• Responder replies from the OnPage mobile app sync back as Freshservice ticket notes
• The result is faster response times, fewer missed alerts, and clear ownership during critical incidents—while Freshservice remains the single source of truth.

This integration is ideal for teams using Freshservice for:

• Incident management
• On-call escalation
• After-hours support
• ITSM and service desk operations

👉 Learn more or request help setting this up: https://www.onpage.com/freshservice-integration/