Operations | Monitoring | ITSM | DevOps | Cloud

One of our customers came to us asking for a way to easily log tickets created during the night shifts in order to allow team members to be up to date on any nightly occurrences even when the On-Call staff hadn’t been at the office yet. Our initial suggestion was to just send a broadcast message to the team members inboxes but due to concerns that such a setup would just add clutter we investigated alternate ways of providing this functionality.

Outages are inevitable. It is how we respond that can make or break our company. In this post, we will talk about how Service Catalogs can impact your incident response process and make it more effective. When a company has just a handful of services, it can be relatively easy to figure out who to call when something breaks. But when companies are at the stage of having dozens of services to manage, figuring out who to page or reach out to can be a challenge.

Doing on-call management in a way that’s better, less stressful and actually works to improve your incident response processes, uptime & reliability.

With Priority-Based Alerting, you can set different notification rules for high and low priority incidents.

Everybody puts value on work. But not all work is the same or valued in the same way. What if we told you there’s a way to gain/protect up to $1 million in new revenue, reduce unplanned downtime by more than 60%, and improve team productivity by nearly 25%? This is where the differentiation of work comes in. Most of our day-to-day work is planned out; i.e., it’s work with structure.

Event and alert severity are extremly important information for an effective alert management and response. Severity information determine the speed of response, needed resource allocation and the action path taken. Naturally, critical alerts have higher priority than major alerts which again overrule minor alerts.

This is the one post I hope you’ll never need. However, should you ever need it, this is your one-stop shop for understanding how to proceed with DevOps incident management. Have you just been attacked? Did the commit go wrong? A CI pipeline went haywire? Don’t worry. I got you.

With most businesses finding it hard to achieve a 99.9% uptime throughout the year, achieving a goal of 99.999% uptime looks daunting to developers. Here’s how to reach 99.99% uptime for your business. It’s like asking someone to build a bridge that would never collapse or a machine that would never break down no matter what. In short, it is a hard goal to achieve but yes it is achievable.