The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
In a world that’s always on, keeping services up and running isn’t just ideal—it’s mission-critical for all of PagerDuty’s customers. It’s not lost on us that serving as the central nervous system for digital operations at some of the world’s largest companies is no small job.
Many organizations are transitioning toward a DevOps operational model, where software developers are responsible for operating the applications they develop, instead of a centralized IT operations group. In this “CTO Perspective” interview we talk to BigPanda’s CTO Elik Eizenberg about the challenges in that transition, and what it takes to make it easier. Lean back and watch the interview, or if you prefer reading, take a few minutes to read the transcript.
Whether it be on the administrative side of the house or in a production environment, the digital world is not slowing down. In fact, it is increasing by the second. Data is collected from a thousand different sources and often stored in the same number of places. Automating the collection, analyzing and augmentation of this data can be quite a cumbersome task and very time-consuming. Not to mention the loss in revenue when this is not done.
DevOps and SRE teams are under intense pressure to reduce the mean time to recovery (MTTR) when resolving incidents. With the proliferation of cloud services and the increasing complexity of DevOps toolchains, engineers today need to not only learn how to use these services, but also troubleshoot them when an incident is raised at 2 a.m. The problem is, many incident response processes are still manual today—cobbling together runbooks and ad hoc scripts and orchestrating people to respond.
Legacy monitoring tools fall short for SRE teams and DevOps pros tasked with maintaining uptime of key applications in modern, cloud-based IT systems. To have visibility and control over these environments, these teams must collect and analyze more granular, underlying system information — observability data. This article explains why the only way for SRE teams and DevOps pros to extract the necessary insights from this data is through the application of AI capabilities.
Kimberley Wadsworth gambled £36,000 in a fortnight, committing suicide shortly after the loss and leaving her mother homeless as a result. Kimberley Wadsworth started gambling in 2015, visiting brick-and-mortar shops and playing at online casinos. There was no one to promptly alert or save Kimberly from her dreadful destiny.
Like death and taxes, IT incidents are inevitable. Issues like server outages and broken code are common—and costly. A single hour of downtime costs businesses more than $300,000 on average, according to Gartner. That’s why a solid incident management strategy is a must for any organization. “People solve incidents, but we can’t do it alone,” says Ali Rayl, Slack’s vice president of customer experience.
If you are still handing over a shared on-call duty phone or pager (sometimes called ‘operations phone’), it is time to rethink your process. The Covid19-induced new normal has a dramatic impact on our work live and social behavior. We work from home and that is especially true for the IT workforce. We meet with less people and limit our social network to relatives and close friends.
