The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
Just in case you haven’t heard, last week Microsoft experienced a huge outage that prevented users from accessing its Office 365 cloud-based subscription service which serves 200 million active monthly users. This latest outage was the third in ten days, causing the company to receive a deluge of customer complaints about a 'something went wrong' message that popped up when they tried to access their accounts.
Our October update brings the long-awaited mute-overwrite on iPhone (‘critical alerts’). We also introduce an undo action for Signl acknowledgements or closures. And in the web app you can now batch-ack and close to multiple Signls at once. All new features are introduced below – enjoy.
Cloud security has become increasingly complex of late. Cloud providers use tens of thousands of APIs, container orchestration systems are growing in number and complexity, and more platforms and services are entering the cloud-native ring. What’s more, each of these components pose a potential security risk to organizations. And it’s you as the customer that’s responsible for the configuration and security of those components.
Handover procedures in operations and maintenance are a key element of business continuity. As work in this field is usually organized in shifts, it is essential to keep track of any critical incidents, machine breakdowns, job ownership, completion, issues that are still open or unresolved and other related items. Such knowledge has a significant impact on a timely or even proactive response, for instance if issues re-surface.
On October 7th we released a new Enterprise Alert version, version 8.5.1. Included in this release are the following enhancements.
Sharing information about the health and performance of an application is a critical part of any team’s daily workflow. That’s why we’re excited to announce the Datadog Slack App, which simplifies crucial communication tasks by deepening the integration between Datadog and Slack.
FireHydrant’s Slack integration is a great way to speed up your incident response, especially if FireHydrant Runbooks is automatically creating channels in your Slack workspace for each incident. “But what happens after the incident?” First of all, you shouldn’t have to manually archive those Slack channels; especially when you don’t want them clogging up the Slack navigation bar.
