The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.
After many weeks of work, we're delighted to announce the latest feature of the incident.io platform: Workflows. Configure your processes once, and we'll make sure you follow them, every time ✨ A little while ago, I was asked the question: “what makes a good incident response?”. Whilst there’s infinite nuance in the answer, mine was pretty straightforward. The best incidents are founded on principles of communication, coordination, and clear roles and responsibilities.
When we asked how technology leaders are feeling about increased pressure on digital services, they reported that, unsurprisingly, their investments in digital have grown. In fact, 72% are ramping up digital transformation efforts. Yet while the C-suite is interested in AIOps and automation to help their teams, it’s not always clear what their approach should be and how this technology can be applied to solve problems for their teams today.
SaaS is exploding and so it should; it takes commoditized work and infrastructure away from tech teams so that they can focus on differentiating features. But what happens when it goes wrong? How do SaaS platforms make sure they aren't letting their customers down and in turn, letting their customers down? Observability, bolstered with AI gives all the partners the best chance to optimize availability and customer experience. Here's how.
Although IT incidents have always been a concern, the increase in customer-facing technology adds the cost of a bad customer experience to the cost of responding to and remediating an incident. While in a perfect world, you’d be able to prevent incidents from happening in the first place, the reality is they do happen and more often than most of us would like to admit.
Across the globe, in-person technology events are beginning to emerge from their pandemic hibernation. For developers and DevOps teams, no event has been more anticipated than AWS re:Invent, which is back in Las Vegas, November 29th — December 3rd to help bring us all back together and slowly let us find our new normal. While handshakes may be replaced by elbow bumps or other newfound greeting rituals, we are excited to be back and see all of you in real life.
No matter how much you try to avoid it, incidents are bound to happen. And while your first instinct is to resolve the issue, it shouldn’t be your only priority. By solely focusing on solving the problem and not communicating it to affected stakeholders, like team members and customers, you’re actively making the situation worse. In this article, we’ll discuss what’s incident communication and how to create a strong incident communication plan.
