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We are thrilled to announce that G2 has recognized Squadcast as a High Performer in the Incident Management space and rated us as one of the Best Software for IT Management Products. Over the last three years, G2 has acknowledged our impact in the IT Incident Management space, which led to us being recognized as a Momentum Leader in the Incident Management and IT Alerting categories. Thanks to our learnings from customer feedback, we have been able to shape our product vision and grow further.

The role of an engineer at a startup is a tangled web: as well as writing code, you have to be your own product manager, QA tester, customer support and designer. But there’s another hat that you have to wear which you might not have thought about: copywriter. All products have copy, from welcome messages to text on a submit button. At incident.io, we have to put on our copywriting hats every time we add a new feature.

We have released an update for Enterprise Alert 9 (version 9.3) that revolutionizes our OPC connector and also includes some bug fixes. Read all the details in this article.

From alerting to during to post incident, great communication is the key to effective incident response.

If you’re working at an early stage startup and looking to get some good incident management foundations in place without investing excessive time and effort, this guide is quite literally for you. There’s an enormous amount of content available for organisations looking to import ‘gold standard’ incident management best practices – things like the PagerDuty Response site, the Atlassian incident management best practices, and the Google SRE book.

Last year, we released PagerDuty Rundeck Actions, a PagerDuty add-on product that connects responders to automated diagnostics and remediation for common problems directly in the PagerDuty incident response workflow. After working with our customers and listening to the community, we are excited to announce that PagerDuty Rundeck Actions now integrates with PagerDuty’s Slack integration.

A huge challenge when dealing with incidents is the coordination and communication needed to put things right. What’s happened so far? Who has tried what query? Did we remember to keep stakeholders informed? What is the severity of the incident? Does this affect customers? Figuring this out requires a lot of back and forth as new team members join the incident.