Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

Fast Track Video Series: See a demonstration of BigPanda's Incident Intelligence and Automation Platform

BigPanda transforms millions of events into a small number of actionable alerts, no matter where they originate. How? Watch this video to learn more. The video shows how BigPanda allows you to normalize tag values across all tools, aiding event enrichment and correlation. The open integration manager then makes it easy to pre-process the event data helping to filter unwanted events from the feed. The filtering strips out duplicate and low-relevancy events and keeps them from cluttering up the console.

Cyberattack Prevention with AI

Cyberattack prevention involves proactive steps organizations take to protect their digital assets, networks, and systems from potential cyber threats. Preventive measures, such as a combination of best practices, policies, and technologies, are employed to identify and mitigate security breaches before they can cause significant damage.

Bitrix24 + Squadcast Integration: Simplifying Alert Routing

Bitrix24 is a cloud-based business management and collaboration platform that provides a suite of tools for managing various business processes. If you use Bitrix24 for your collaboration and CRM requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route alerts such as creating a lead on Bitrix24 CRM or creating a task in Bitrix24 to Squadcast. ‍

MSP Guide to Navigating an Impending Recession

Amidst mounting pressure from macroeconomic headwinds, businesses must prepare for declining consumer spending, less investment, and tighter credit conditions to survive. Managed Service Providers (MSPs) play a valuable role in helping businesses to navigate upcoming economic downturns, from optimizing costs to providing scalable solutions.

Endtest + Squadcast Integration: Alert Routing Made Easy

Endtest is a low code test automation platform enabling organizations to efficiently build automated end-to-end tests for web and mobile applications. If you use Endtest for your test automation requirements, you can integrate it with Squadcast, an end-to-end Incident Response tool, to route detailed alerts from Endtest to the right users in Squadcast.

FireHydrant Private Incidents & Runbooks: more control for you, more security for your customers

Ensuring the privacy and security of sensitive information is crucial no matter your company's size or industry. So when an incident comes up that includes sensitive information — Personal Identifiable Information (PII), financial data, accidental data breaches, or legal matters requiring privileged communication — your response process might need a higher level of security and discretion.

PagerDuty Operations Cloud Product Demo

Check out the PagerDuty Operations Cloud in action. It detects and analyzes event data from across your digital operations, automates infrastructure and workflows, and mobilizes the right team members to minimize the impact of disruptive events on customers, employees, and brand reputation. It will help your teams free up time, reduce operations costs so you can deliver seamless experiences for your customers.

PagerDuty External Status Pages

External Status Pages offer public audiences a unified source of truth about your infrastructure’s health. This feature can be customized to fit your brand’s look and feel, and you can define different views and sets of Business Services to display. Product Manager Jacky Leybman joins the stream to show off how customers can stay informed about ongoing incidents and read status updates, or subscribe to your status page to receive notifications via email.