Operations | Monitoring | ITSM | DevOps | Cloud

A Gartner poll released earlier this year predicted that roughly half of all enterprise employees will likely work remotely (at least part of the time) post-COVID. That’s probably a welcomed sign for those that have settled into remote or hybrid work models, but surprisingly, businesses and institutions are still struggling to avoid major IT blunders that impact these digital workers.

In February 2020, Nexthink introduced its new design system, Apollo. While it unveiled some great new accessibility and design features, its true raison d’être was everything happening on the back-end, a powerful new design engine to scale and accelerate the roll-out of new features. Well, 6 months later and here we are. As promised, this latest round of enhancements offers several intuitive modifications to make IT’s life easier when supporting the Digital Employee Experience.

Monitoring plays a critical part in the success of any business that relies on its digital services. Businesses want to understand the end-user experience, which enables or hinders good end-user experience, and how it relates to their business revenue. It plays a crucial role in answering some critical questions. Interestingly, our recent 2020 CIO Survey results highlight how the monitoring approach adopted by top/bottom tier organisations impact the overall business metrics.

AT Internet, a digital analytics pioneer, helps companies measure and optimize the digital performance of their customers across all marketing channels. From data collection to in-depth analysis and the sharing of insights, AT Internet’s Analytics Suite Delta provides high-quality, GDPR-compliant data that optimizes decision-making company-wide.

I’m incredibly excited about the future of Webpagetest and web performance testing in general with today’s announcement that Webpagetest and Catchpoint will be joining forces and I hope you’re as excited as I am for the possibilities it will bring.

Your cloud application or service can look pristine from an IT perspective, while the end-user identifies it as “glitchy” and “unreliable”. Though the technical issues may not be your fault, it still impacts the user’s perception of your company and brand. Issues could spawn from the user’s device limitations, the browser version, or a regional public cloud outage that is causing the poor user experience.

I think I have been reading way too many “doom and gloom” articles this year about IT. For many companies, the switch to a prolonged work-from-anywhere (WFA) model has exposed serious cracks within their IT infrastructure. To be honest though, the cards have been stacked against IT for some time and 2020 was just the tipping point. Employees often resist new work technologies and there’s mounting evidence to prove that IT tends to overestimate how well their services are received.

The COVID-19 pandemic has been difficult for enterprises. Our CIO New Normal survey shows a litany of issues CIOs are dealing with. We discussed these challenges in our previous blogs here and here. But we also took note of the fact that some enterprises are actually doing quite well.

Remote and flexible working isn’t just changing where we work, it’s changing how we work. “The vision is changing, the game is changing,” explains Yasser Fouad Ramadan (Deputy General Manager, Head of IT Governance at Banque du Caire).