The latest News and Information on Digital Experience Monitoring for End Users, Employees and Remote Working.
Like many in IT, I am a big fan of Microsoft System Center Configuration Manager (SCCM). It’s one of those tools that you can’t really go without: it can help locate your company’s servers, desktops and mobile devices; it helps install client software, patch updates (see Microsoft Patch Tuesday); and it protects your endpoints and access control tools. All good things, but… Sometimes our beloved SCCM needs a little backup—like Robin to Batman.
The whole internet spins across different domains but when we talk about the backbone suite of every organization, MS Office 365, is for sure, one of the biggest contenders. Just like the recent Century Link/Lumen outage, we witnessed another major outage, this time Microsoft O365. This month might as well be considered a bad month for the internet, as we have seen a lot of daily used consumer services getting impacted like Reddit, Pinterest, Google Services, etc.
For today’s tech tip, we’re going to focus on our Endpoint Monitoring Client and two specific use cases: Wi-Fi and application health. With so much of the workforce working remotely, Endpoint Monitoring is an essential tool to help smooth the transition. According to recent research from Gartner, nearly half of US employees will continue to work remotely for at least some of the time post-pandemic.
Box is a leader in Cloud Content Management, providing users easy access to their information and a secure platform to share and collaborate. Box delivers its cloud-based product via web applications, integrations with partner solutions such as Microsoft Office 365 and G Suite, and publicly exposed and supported APIs that enable customers and partners to integrate Box into their systems. As with any SaaS application, performance, reliability, and availability are critical to the business.
In business, it’s important to ensure that you are getting the most out of the tools that you are paying for. If it’s a monitoring service, the data you collect should give you actions to help improve incident management by identifying the root cause of user issues faster. Assessing the return on investment (ROI) for all of the tools you use in your IT department is an essential step for improved efficiency and adoption of applications.
