Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP Business Software

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.

Accelerate DevOps workflows with the Mattermost Jira integration

Jira is one of the most popular platforms to plan software development work and to track work. Teams use Jira to create user stories, create and assign tickets, document and track issues and bug fixes, and track the entire development cycle from conception to release. Jira is incredibly useful, but it can also create a lot of email notifications whenever stories or tickets are added, changed, reassigned, or resolved.

Submitting great PRs

If you want to submit good pull requests, start with our contribution checklist. Today, that page talks about what to fork, how to style your code, how to write unit tests and where to push your code. Implicit in all of that is the need to write great code, of course! But this blog post isn’t about writing great code, it’s about making your pull request a great experience for you and your reviewers.

An FBI spymaster taught me how to read my coworkers

“Wait. I don’t remember telling you the name of my hometown,” I said with an eyebrow cocked. “No, but I’m an intel analyst. So I know.” Truth be told, I was surprised the conversation hadn’t included more moments like this. I’m sitting in a tavern a few klicks down the road from the FBI’s training academy in Quantico, VA.

GitKraken v6.5: Fork & Perf Improvements

The latest updates to the GitKraken Client are so forking good, you’re sure to break into your Kraken happy dance. We know Keif did. Before we get to the meat and potatoes of what’s new with GitKraken v6.5, here’s the high-level: the GitKraken Git GUI is now 10% faster; with 20% reduced memory consumption; taking up 30% less disk space. How knife is that?!

The best way to collaborate through recorded messages - CloudApp

In this era of globalization, sharing information has been made quiet doable for everyone. Whether it is in the form of text, an image, a video or any other visual form, thanks to the built-in features of mobile devices, like screen recording and screenshots etc, sharing information has become a cinch. In fact, most people prefer sharing information in the form of an image or a video instead of typing lengthy text messages.