Operations | Monitoring | ITSM | DevOps | Cloud

Collaboration

What is Service Desk?

An IT service desk is an integral part of an organization’s IT operations. It’s relevant for entities of all sizes, and plays a key role in making sure that IT services meet key business objectives. In an organization, a service desk also acts as a catalyst for digital transformation, which is a major trend affecting almost every industry. In a recent report from Forturum, 41.4% of their respondents (companies) had a dedicated digital transformation team.

Common Challenges of Using Azure DevOps

Is your organization going through a DevOps transformation? Perhaps you’ve even been tasked to head up the project. And surely, part of this transformation is going to include source control management. More and more enterprise companies are using Git to manage their code and file changes. One of the most popular Git hosting services for large teams, particularly those partial to Microsoft’s robust suite of developer tools, is Azure DevOps.

Go: Idiomatic error handling

Go is an extremely opinionated programming language. import something in a file that’s not used? It won’t compile, and there’s no flag to override. While there are workarounds, the end result remains the same: Go files are never cluttered by unused imports. This is true for all Go code everywhere, making every Go project more accessible. Not all Go opinions are enforced by the compiler.

18 daily affirmations to help you overcome any work hurdle

It’s 3 a.m. and you’re up again tossing and turning, a stampede of wild thoughts running through your head about your latest work issue. Maybe it’s a project gone south, a recurring problem rearing its head again, or a difficult relationship with a coworker. Get stories like this in your inbox Either way, it’s up to you to calm your mind, talk yourself through your worries, and get a good night’s sleep.

Localizing Matterpoll

Matterpoll is a plugin that allows users to create polls in Mattermost. Since Mattermost is localized in 16 different languages, it’s optimal that Matterpoll is similarly localized. Because we rely on contributors to do the translations, we want to make it easy for them to translate new strings and determine whether already translated strings need to be updated because the “source” text changed.

IT change management in ServiceDesk Plus

Learn how you can streamline your #changemanagement process with ServiceDesk Plus - http://bit.ly/36x86Gw. Leverage various automations like change workflows, automatic approvals, notifications, and more to improve your change process. Plan, track, and implement your changes in one place to minimize disruptions and maximize efficiency.

Setting the Cornerstone of a Successful ITSM Practice [Webinar]

One of the key challenges that most IT service desks face is transitioning ITSM best practices from the drawing board to daily practice. And seldom do teams realize that this hurdle can be handled effectively by leveraging the capabilities offered by #ITSM tools like ServiceDesk Plus. This session is a blend of the recommended industry best practices and ManageEngine's 15 years of ITSM experience, all aimed at helping service desk teams implement best practices in their day-to-day #ITSMprocesses. 

Introducing ServiceDesk Plus MSP 10.5: The all-in-one MSP Business Software

The latest update to #ServiceDeskPlusMSP brings a refreshing new UI and exciting new features empowering your #servicedesk with capabilities that will help you take your business to the next level, and provide an enhanced service experience to your customers.