SolarWinds Service Desk Overview
Watch an introduction to SolarWinds® Service Desk to learn what today’s IT service management (ITSM) strategy demands from a solution. SolarWinds Service Desk provides a cloud-based, multi-tenant platform for integrated IT asset management and service desk.
SolarWinds Service Desk provides the functionality necessary to meet today’s service management needs, including:
- Full ITIL suite (incident, problem, change, release)
- Powerful service catalog workflows and forms
- Customizable service portal
- Automation rules to drive ticket routing and priority
- Detailed roles and permissions for every user
- Open REST API and numerous built-in integrations
- AI and machine learning to suggest data points to users and agents
With SolarWinds Service Desk, your team can move beyond ticket backlogs and into a streamlined service strategy.