Whether you’re a product owner, project manager, or the CEO of the company, understanding how your team plans for and achieves project milestones is crucial to reaching long-term and sustainable success.

Providing support to customers has a cost to the company; it doesn’t matter whether the support is for internal or external users. When we talk of serving internal customers, ITSM obviously comes into the picture. ITSM is an important IT investment that has a direct bearing on the quality of an organization’s IT services, but has a significant cost attached to it. The cost aspect of an ITSM solution can be managed using a self-service portal. Want to know how?

ChatOps is about bringing conversations, tools, files, and automation into a single space. Mattermost has a number of plugins that support ChatOps and real-time DevOps workflows through integrations with developer tools like Jira, GitLab, GitHub, Bitbucket, and Jenkins. At the core is the Mattermost Server.

Today, we’re excited to announce Mattermost is available on the DigitalOcean Marketplace. Our 1-click install enables teams to run open source messaging and collaboration in the cloud with a frictionless developer experience.

Mattermost is well-known as a flexible, open source messaging platform. But what makes it even more useful is its ability to automate connections with bots and webhooks and to link up to external applications. These automations and connections are known as integrations. Many integrations are available off-the-shelf through the Integrations Directory. But there are lots of ways to create your own.

Does your team love tests? Unit tests, functional tests, systems tests, acceptance tests. They can seem like a lot of extra work, but they’re crucial to creating valuable, stable products. It’s never fun, though, when a test run breaks right before release and the scramble starts to fix the code and get release back on schedule. I can’t tell you how to not commit breaking code.

We love Mattermost and have been using it for seamless team communication. It simplifies document-sharing and team work to boost productivity. Recently, we asked ourselves a few questions: What if we could extend the capabilities of our favorite collaboration tool to cater to our clients? Better yet, what if anyone from the customer support or sales department could answer customer queries that originated from our website directly through Mattermost?