Artificial intelligence (AI) is one of the hottest topics in the world today, there are so much potential for this technology to help all sorts of Enterprise challenges. HEAL has been a leader in leveraging AI to help IT operations management for years. Our customers include some of the largest banks to the largest telcos in the world, working with them has enabled us to strengthen the AI in our core product to address many of the challenges faced by corporations large and small.

Most organizations view their tech and network operations center and their budgets as simply the cost of running their internal and external IT services. However, through IT cost optimization, you can improve how your Ops center team responds to service issues and save valuable resources too. So, what specifically is IT cost optimization?

Managing over 1000 services and applications is daunting for any organization’s IT and Tech operations team. With a diverse mix of on-premises legacy systems and modern cloud stacks, the sheer volume of activity can overwhelm even the most skilled ITOps teams. The task is made more difficult by the fact that observability is fragmented. On average, organizations depend on 21 systems that produce metrics, logs, traces, and alerts for various services.

BigPanda transforms millions of events into a small number of actionable alerts, no matter where they originate. How? Watch this video to learn more. The video shows how BigPanda allows you to normalize tag values across all tools, aiding event enrichment and correlation. The open integration manager then makes it easy to pre-process the event data helping to filter unwanted events from the feed. The filtering strips out duplicate and low-relevancy events and keeps them from cluttering up the console.

Device level monitoring is a relic of the past. Today's global IT landscape delivers services not devices and support organizations need to keep pace in an ever changing and evolving consumption driven world.

Incident response is one of the most prevalent, time-consuming, and challenging processes in an already complex IT environment. At the height of digital transformation and organizational strategy, businesses are craving success and growth during a time when next to nothing seems certain.

At the beginning of 2023, I had a great conversation with Carlos Casanova, a Forrester Principal Analyst, in a recent webinar about how AIOps can help drive successful organizational change. According to our conversation, Carlos has divided the AIOps market into two camps: technology-centric (primarily APM/Observability players) and process-centric. PagerDuty is a process-centric solution leveraging multiple technologies.

IT networks are the foundation of businesses today. Robust networks enable organizations to conduct seamless business operations and deliver services continuously to customers. To maintain healthy, robust networks, companies depend on ITOps. ITOps refers to the provisioning, monitoring, and management of IT networks to ensure maximum uptime and a better end-user experience.