Operations | Monitoring | ITSM | DevOps | Cloud

December 2024

Squadcast vs. Legacy On-Prem Solutions: Why Enterprises Choose Cloud-Based Incident Management

In today’s Incident Management landscape, ensuring uptime and seamless operations is mission-critical for enterprises. As organizations grow and scale, the choice of an incident management solution can significantly influence how efficiently teams respond to and resolve incidents. While legacy on-premises solutions once ruled the roost, modern enterprises are increasingly pivoting towards cloud-based platforms like Squadcast. Why?
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What's new in Avantra 25 - AIOps for Cloud ERP

I am pleased to announce that we have released Avantra 25, the next evolution of the Avantra platform. This year we have focused on all things cloud, from native support of SAP BTP and SAP S/4HANA Public Cloud Edition to SAP RISE capable automation templates in our add-in library and our very own Avantra AIR cloud-based AI extension for Avantra, there's a lot to like with Avantra 25. There are some great new features though so let's dig deeper. For a complete list of changes, check out our public release notes.

Reimagining Developer Experience at AWS with Adam Seligman: GitKon 2024 Keynote

In this GitKon 2024 keynote session, Adam Seligman, VP of Developer Experience at AWS, discusses the evolution of the developer experience and how AWS is driving innovation with new tools and technologies. Adam covers various aspects of AWS's approach to empowering developers, highlights key cloud innovations such as serverless computing and generative AI, and demonstrates the advanced capabilities of Amazon Q Developer. Join Adam as he provides a comprehensive overview of AWS's vision for the future of software development.

Show notes: The agent is in - Episode 44 - Cody and Nick's Christmas Special

Join Cody and Nick for a Christmas Special showcasing the new Audit Log in Mission Portal for CFEngine 3.25. Nick walked through the new Audit Log demonstrating how actions in Mission Portal are tracked and available for review. He also took a quick look at changes to the global search and taking some questions of air from a few attendees.

IT Service Management Trends For 2025: Insights From Rob England, Claire Agutter And Mark Smalley

What happened in 2024? How did the IT Service Management trends evolve? And what does the future hold for ITSM? These are the questions we tackled in the latest episode of Ticket Volume - IT Podcast. We brought back three industry powerhouses—Rob England, Claire Agutter, and Mark Smalley—who joined us last year to predict the future of IT Service Management (ITSM).

IT Support Costs: Key Factors And Budgeting Tips

When it comes to tracking expenses, most organizations have a solid grasp on their budgets. But when it comes to IT support costs? Things can get a little... blurry. Why? Because IT support involves many moving parts. From downtime and cybersecurity risks to overlapping subscriptions and cloud services, the costs can pile up in unexpected ways. And here’s the kicker: the cost of poor IT support can be even worse—leading to disruptions, vulnerabilities, and spiraling inefficiencies.

Supercharging FerretDB Performance with Coroot: A Success Story

At Coroot, we’re passionate about providing developers with the tools they need to build and maintain high-performing applications. Recently, we had the opportunity to help a team using FerretDB, the open-source document database offering MongoDB compatibility with a PostgreSQL backend, significantly improve their monitoring and performance. This is their story.

2024 Automation Diaries: The Year That Was

As 2024 draws to a close, we reflect on a year of remarkable growth, innovation, and industry leadership at Resolve. From advancing IT automation solutions to shaping the future of network automation, this year has been a testament to our commitment to empowering enterprises worldwide. With groundbreaking product enhancements and meaningful partnerships, this year has truly been one for the books.

Traceparent and Tracestate Explained: A Guide to Distributed Tracing with Atatus

In modern microservice architectures, requests often span multiple services, making it challenging to monitor and debug performance issues. Distributed tracing provides the ability to follow a request’s journey through these services, identifying performance bottlenecks and dependencies. The W3C trace context standard simplifies this process by introducing two critical headers: traceparent and tracestate.