Over time, Enterprise Alert continues to grow and more and more teams are starting to benefit from Enterprise Alert’s reliable alerting. As part of this process, Enterprise Alert almost always becomes a central component of the NOC and has practically trained the NOC admins. For this reason, here in support we rarely have the pleasure of presenting the features of our alarm center.
Enterprise Alert is constantly evolving to provide our customers with new ways to implement event sources and use new features. With version 9, several new features have been implemented that make it easier for customers to create alerts for specific processes and events. These include the new “Website Monitoring” event source.
Enterprise Alert is constantly evolving to provide our customers with new ways to implement event sources and use new features. With version 9, several new features have been implemented that make it easier for customers to create alerts for specific processes and events. One of them is the new event source “Alert Timer”.
A few days ago I had an insightful conversation with one of our customers who inspired me to write this blog. He, like so many other customers, was facing the problem that his Enterprise Alert management overhead was increasing with each new team he added, as he had been managing resources such as event sources, notification channels and alert policies for the new teams as well. His question to us, therefore, was whether he could not also put these management tasks in the hands of the teams.
In a network operations center (NOC), alerts originating from hundreds of servers, application monitoring systems, emails and ticketing services compete to catch a NOC analyst’s attention. NOCs face many challenges in parsing through alerts to identify actionable notifications and mobilize the right response team into action.
