Week of 7.30: What's New in Product
Announcing the following integrations: Kapacitor, Blue Matador, Instana, Zapier, BigPanda, ManageEngine
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The Place Where Modern Operations & Technology Come Together
Alerting
What is StatusHub?
StatusHub is a flexible incident (crisis/status) and event communication tool that helps you keep your impacted staff and end users updated effectively Its efficient communication mechanisms create a beneficial environment of trust and transparency for the people that rely on your company.
How to convince your boss you need a status page
Every company depends on tools that help them do their jobs. HR tools, CRMs, chat & collaboration tools, business intelligence tools, marketing automation tools… the list goes on. Bringing another tool into the mix involves approval processes, buy-in from execs, and the occasional boss-nudging for her credit card.
Best Practices To Minimize MTTR
How much can you afford to lose? It takes 18.5 hours on average to resolve a data center incident. How much will that cost you?
Disrupting Security: Revamping IT Security Through SecOps and Incident Management
Organizations today require disruption in security management, which means not only modernizing security tools and best practices, but also involving more stakeholders in security ops, streamlining communication about security incidents, and coordinating responses efficiently and rapidly. It means embracing SecOps, a new approach to security management.
The Fastest Path to Modernizing Incident Management
Long gone are the days of manually monitoring an inbox and deciphering which alerts require attention or action. However, when adopting or migrating to a new tool, it can seem like a daunting process to set up all of your teams, integrations, and notification settings. OpsGenie is here to help. We offer dedicated Pre-Sale Engineers and Customer Success Engineers who will help you identify your bottlenecks and precise needs within OpsGenie.
Accelerating Incident Response With Real-Time Business Data at Wayfair
Like any good e-commerce company, Wayfair collects a significant amount of data to use for business intelligence. Until recently, the majority of this data was crunched off-hours in preparation for business use the next day. We also create a great deal of data about our applications and infrastructure in real time.
Volunteers, Not Conscripts: Fixing Out-Of-Hours On-Call at Intercom
Uptime matters. At Intercom, we believe that keeping our product online and working well at all times is critical to the success of our business. Out-of-hours on-call is inherently disruptive to your life as an engineer. You need to be ready to respond quickly and competently to an alert about something being broken.
Monday Update: Customer Survey, Telegram Integration, Atlassian & Slack, Browser Extensions, and SSL
Our final Monday update of July and although many of our customers are heading off on summer vacation not only are we here monitoring your websites 24/7, but we’ve got some exciting new features and improvements happening over the holiday break.
How to Communicate with Customers During an Outage
Customers are the lifeblood of a successful enterprise. Yet too often, enterprises fail to keep their customers up to date during an outage. In these scenarios, enterprises risk alienating customers and losing them to rivals. To better understand why this may be the case, let’s consider an example.