The #1 status and incident communication tool. Give your customers the insight they need by displaying the status of each core component of your service. Show your uptime track record by publishing key performance metrics like uptime and response time. Trust us, they'll love you for it.
Your way to turn a bad situation into a memorable customer experience:
- Cut support costs: Whether it's a server issue, bug in production, or DDoS attack, the simple truth is that downtime happens. Launch your status page to ditch the flood of support emails and let your team focus on fixing the problem at hand.
- Build customer trust: Customers value transparency. Allow them to opt into real-time incident and scheduled maintenance notifications via Email, SMS, or Webhook.
- Showcase reliability: Downtime communication is only part of the story when it comes to status pages. Tell the other 99.95% of your story with Uptime Showcase by surfacing your availability and reliability to prospective customers.
Downtime happens. Be prepared with Statuspage.
As Symantec’s Principal ITSM Solutions Engineer, I was tasked 2 years ago with finding a way to quickly and effectively communicate incidents with our customers after a 4-day outage left our customers in the dark. I found Statuspage and knew it was the right tool for the job, offering a single place to send real-time updates to our customers across various channels (email, SMS, Twitter, etc.)
You’ve created a status page that reflects your brand’s look and feel, now let it shine through subscriber emails, too! Email customization is one of our most requested features, so we’re thrilled to announce that it’s now live for all Statuspage customers.
We caught up with three Statuspage customers to learn how their teams come together for awesome incident response. Want to learn from more incident response teams or submit your own tips and stories for us to feature? Head over to our new HugOps hub.
Downtime happens. While it can certainly be chaotic and stressful, if handled properly, it can also be a chance to build customer trust and loyalty. The way you respond to and communicate around incidents and downtime tells customers a lot about what you value. Therefore, it’s essential to show customers you value them by communicating early, often, and candidly during an incident.
You’ve just resolved an incident – congrats! High-fives and #HugOps all around. It can be tempting to call it a day after you transition your status to “resolved,” but your work isn’t done, yet… After every incident you have a unique opportunity to learn, improve, and build trust with customers by closing the loop with a postmortem that lets affected users know what happened, how you fixed it, and what you’re doing to make sure the same issue doesn’t happen again.
At eBay, we believe collaboration and communication are key to achieving our company goals. Come to this lightning talk to learn how we improved communication inside eBay using Statuspage as the main tool to announce maintenance and inform employees about incidents. This session will present Statuspage best practices to drastically reduce the amount of emails, Slack messages, and phone calls when things inevitably go wrong.
Watch this video for a quick introduction to StatusPage, how it can help you communicate with your users during downtime, and learn how to get started.
DigitalOcean is a cloud infrastructure provider with users and data centers around the world. The DigitalOcean customer support team works to ensure its community of users have the right information about service upgrades at all times. Learn how they manage downtime and incident communication with Statuspage.
Dropbox is a cloud file hosting company with more than 500 million users. The Dropbox team puts a lot of work into making sure its services are up and available around the clock. At the same time, they recognize that occasional interruptions to service are inevitable and leaving users is not acceptable. The Dropbox team uses Statuspage to keep users informed about downtime and incident communication.
Learn why Intercom chose StatusPage as their go-to status page solution and what features they love the most.