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Takeaways From ServiceNow's Knowledge 2019

We had a great time in Las Vegas, attending ServiceNow’s Knowledge 2019 conference. We enjoyed everything the city has to offer, while also exploring the latest on IT workflow transformations. Though there are several valuable experiences to report on, I’ll cover just a few takeaways from Knowledge ‘19 and how it resonated with the OnPage team.

SLO, SLA, SLI Oh My! Creating them can be easy

Imagine you are driving a car on a freeway. Your speedometer is telling you you’re going 62 mph. But you “gotta go fast”. Faster than then 65 mph speed limit. So you go for it: first 68mph, then 75mph, then 80mph. Then you pass a police officer hiding in a speed trap. To your dismay, they pull you over and give you a ticket. All is not lost: there is a silver lining here.

Zenduty - Incident management for DevOps and SRE teams

Zenduty is an incident management solution that provides cross-channel (Email, Phone, SMS, Slack) alerts to your team whenever critical incidents occur. Zenduty features include flexible on-call scheduling, intelligent alert context, alert routing and response automation. Zenduty helps your team preempt, minimize and resolve downtime to ensure that your customers stay happy with your products and services.

Who Will Win and Who Will Die: 'Game of Throne' Fans Use Data Analysis to Predict What Happens Next

In the era of Peak TV, there is probably no more emblematic version of worthy binge watching than “Game of Thrones”. At the cusp of the series’ eighth and final season, the internet is buzzing with some painstaking analysis – using algorithms, AI, and big data sets, to find hidden Easter eggs. The numbers capture the mind-boggling detail author George R. R. Martin weaved into his novels and how easy it is to get lost in a fictional world as intricate as our own.

5 Critical Shortcomings of Traditional BI Tools

Business Intelligence (BI) tools have taken the business world by storm. According to new research, over 80% of executives believe that tools such as advanced visualization, dashboards, and reporting are critical tools when it comes to parsing data. However, many end users aren’t bringing in those dashboards because they really use them, rather they are hoping to get a sense of security (incorrectly) that they will know everything about their business.

Winning the deal: In the end - it all boils down to people

I joined BigPanda a year ago yesterday – and I can truly say it’s been one of the most intense and exciting years, both personally and professionally. A roller-coaster ride of PG activities, POVs and nourishing partnerships with our prospects and customers. And looking back at all that I’ve gone through, one of my strongest takeaways is that while our product is amazing and our POVs are rock solid, in the end it’s the people who tip the scales.