Operations | Monitoring | ITSM | DevOps | Cloud

Network/Security Operations Center (NOC/SOC) engineers and service desk personnel are tasked to process numerous incidents as quickly as possible. However, to resolve an incident they are required to to perform various activities including collecting various operations data including metrics, logs, traces and more from different tools. In many cases, the process also involves coordinating with other IT personnel or creating a war room to bring the incident to closure.

Get stories from Work Life in your inbox Our mission is to unleash the potential of all teams by harnessing the power of collaboration tools and practices. This is particularly true for teams practicing DevOps, which is all about unlocking collaboration between development, IT operations, and business teams. However, this increased collaboration can come at a cost to developers.

One of my concerns as COVID-19 took hold in the US was what the impact on teams that are oncall in tech would be. It can be extremely challenging to be oncall during a “normal” time, and this has been anything but normal. So, I decided to create a survey to learn more about what people’s experiences have been. The survey was conducted from April 8 to April 27, 2020, via a Google Form. It was anonymous and had 141 respondents.

Having their websites constantly perform at their optimal capacity should be the aim of all businesses and website owners. When websites go down, load slowly, or underperform, the user experience suffers. This can result in low sales and conversions. So what can you do to ensure your website remains fully functional? In this article, we’ll look at the importance of monitoring your website with a powerful monitoring tool like Pingdom®.

Hello, and welcome back (to some of you, at least) from quarantine. Although things may look as though they’ve reached a new normal, our present equilibrium still includes a number of glitches. In May, in addition to the usual outages due to overloaded servers, we also have outages due to failures of partner monitoring, plus – an Anodot first – a pizza arbitrage issue. Is it true that you can make money by selling pizzas to yourself?