ChatOps is the implementation of chatbots to unify communication and collaboration. Through ChatOps every single member of a team will be aware of what the other members are working on. It is the logical next step in the evolution of communication among teams after email and IM. Projects of today are developed at a global scale with millions of people as potential users, this means that teams are larger and often work in shifts or even remotely.

Many companies today try to feed business metrics into APM or IT monitoring systems. Splunk, Datadog and others track your business in real time, based on log or application data – something that would seem to make sense. In practice, however, it fails to produce accurate and effective monitoring or reduce time to detection of revenue-impactful issues. Why? Because monitoring machines and monitoring business KPIs are completely different tasks.

It’s no secret that machine learning (ML) has experienced tremendous growth and adoption over the last few years. And why not? This exciting technology has enabled us to utilize the power of machines for a wide variety of applications and industries. From image processing to predicting to medical diagnosis, ML has begun to reshape the way we live.

Every successful company plans for sustainability and growth. Forecasting the growth path helps companies set their short- and long-term business objectives and make important decisions to help them reach their goals. Short-term forecasts are important in quarterly and annual budget planning and for ensuring that daily business operations help achieve long-term goals.

An incident post mortem is known by many names- incident review, root cause analysis (RCA), learning review, but what do they entail?. A post mortem is a post-incident activity to help organizations understand how the incident happened and to learn from it. Service incidents are an unavoidable hurdle for any company when they do happen, the teams working will be wholly focussed on restoring service as quickly as possible.

IT operations is at a crossroads. The increasing complexity of IT infrastructure and software is challenging IT teams and the business. So this year we decided to focus our survey on what IT Ops execs, managers and practitioners think about the current state of their operations, the future of their systems and the role automation and AIOps might play in their transformation.

Customers today are faced with a wide variety of industry terminology: APM, IOTA, BPM, OI, BAM and AIOps, just to name a few. Using different terminology like this might help large vendors expand their market size with different positioning offerings, but it certainly doesn’t help their customers understand what they’re getting. Companies spend tens of millions of dollars to solve their problems with the wrong solutions and struggle to get value from it.

OnPage provides a reliable incident alerting solution, built for today’s healthcare providers and IT professionals, ensuring that important notifications are sent to the right individuals at the right time, every time. Adopting OnPage as a pager service or IT alerting solution equates to HIPAA-compliant exchanges, without human errors or complications.

We are thrilled to announce the formal launch of our global partner program. This program will provide more routes to market for distributors and value-added resellers (VARs) and create new service opportunities for managed service providers (MSPs), systems integrators (SIs), and consulting partners.