Ask any IT Ops practitioner what the first question they ask is when joining an emergency bridge call, and you’ll get the same answer: “What changed?” Our customers report that changes in their IT environments cause 60% to 90% of the incidents they see. Yet for some reason enterprises still find it difficult to deal with changes and correlate them to the IT incidents they may have caused.
Incident response doesn’t only happen in Slack, so today we’re happy to announce our integration with Zoom to create incident bridges automatically. Using the power of FireHydrant Runbooks, a Zoom meeting can be added with fully customizable titles and agendas based on your incident details. Let’s dive into how it works.
Solving incidents is hard. Depending on your current situation, you may also be losing a lot of time figuring out what notifications constitute an incident. This results in more and more lost time as every notification must be triaged as a potential incident before you can proceed to move to resolve or disregard (as a non-incident). All this may sound very cumbersome, but the fastest way to improve is to learn and define what incidents are. And you’re in luck!
Your enterprise likely has a network operations center (NOC) and a security operations center (SOC), both of which play an important role in your day-to-day operations. But, what differentiates your NOC from your SOC? To find out, let’s answer some of the key questions surrounding NOC vs.SOC.
On-call scheduling enables 24/7/365 availability of service providers for critical issues like system downtime, technician response for critical systems, and patient care. Learn about the importance of on-call schedules for your organization and its customers, how to design an on-call schedule, and multiple ways you can build an on-call scheduling program that will improve customer response and make staff happier.
Check out the latest StatusHub updates and features, including bi-weekly schedule changes in widget, domains whitelist and more for the last two months. And We are happy to share with you that the new control panel is coming this autumn!
Clinical communication and collaboration (CC&C) systems enhance care coordination to improve the patient experience. The systems are equipped with secure mobile messaging, allowing care teams to ditch their insecure pagers for HIPAA-compliant smartphone applications. Gartner, the global leader in tech research, has released its Hype Cycle for Real-Time Health System (RTHS) Technologies, 2020.
Often, outages are planned. In fact, in most organizations, outages are typically not caused by something going wrong, but because some kind of IT operation requires your team to take a system temporarily offline. Communicating scheduled maintenance is just as important, if not more important than alerting users to unplanned outages.
