Operations | Monitoring | ITSM | DevOps | Cloud

What We Built in 2025, and Why It Matters Going Into 2026

As we move further into 2026, we wanted to pause for a moment and reflect on what the past year looked like for OnPage, not just in terms of features shipped, but in how the platform evolved to better support the way teams actually work in high-stakes environments. 2025 was a foundational year for us.

Why AI-driven automation in incident response is viable now

This article explains why AI-driven automation in incident response is feasible now. Teams can finally safely delegate repetitive and time-critical response tasks to AI Agents, which operate with contextual awareness and human oversight. The result is faster response, higher service uptime, and less alert noise – without losing control. ‍

How to Keep Clinic Software Running 24/7: Preventing Overnight Downtime

Operating a medical practice is already hectic enough without the fear of whether your clinic software is going to be running the next day when you get in the door. However, the truth is as follows: 24-hour downtimes not only are irritating, but also may disrupt the care of patients, schedule appointments, and make the work of those who have to use that system operational at 7 AM a nightmare.

From Ticket Creation to Human Acknowledgment: Closing the Incident Response Gap

Freshservice has become a trusted system of record for IT teams managing incidents, service requests, and operational issues at scale. Tickets are logged, categorized, prioritized, and tracked with discipline. SLAs are defined. Dashboards provide visibility. On paper, everything looks covered. Yet many teams still experience missed or delayed responses when incidents truly matter, especially after hours. The gap isn’t in ticket creation. It’s in what happens next.

How to Send Critical Freshservice Tickets to On-Call Staff Instantly (OnPage Integration)

This video demonstrates how the OnPage + Freshservice integration helps IT and support teams respond faster to urgent incidents and critical tickets—without changing their existing Freshservice workflows. Freshservice is often the system of record for incidents and service requests, but dashboards and email alerts aren’t always reliable when something requires immediate, human acknowledgment, especially after hours. That’s where OnPage comes in.

Smarter Slack Alerts with Rollbar + Zapier AI

For many engineering teams, Slack is the nerve center of daily work. It’s where incidents are discussed, decisions are made, and collaboration happens in real time. But when it comes to error alerts, Slack can quickly turn from helpful to overwhelming with noisy, context-poor notifications that developers learn to ignore.

Smarter Slack Alerts with Rollbar + Zapier AI

For many engineering teams, Slack is the nerve center of daily work. It’s where incidents are discussed, decisions are made, and collaboration happens in real time. But when it comes to error alerts, Slack can quickly turn from helpful to overwhelming with noisy, context-poor notifications that developers learn to ignore. By integrating Rollbar with Zapier AI, teams can transform raw error data into clear, actionable, and meaningful Slack messages, resulting in faster triage, less alert fatigue, and smoother developer workflows.

OnPage 2025 Product Updates: Clinical Communication, On-Call Management & Incident Alerting

OnPage 2025 Year in Review | Clinical Communication, On-Call & Incident Response ( What’s New in OnPage (2025): CC&C, On-Call Scheduling & Critical Alerts ) In this video, Ritika from OnPage's Product Marketing, walks through the key OnPage product enhancements released in 2025 across clinical communication & collaboration (CC&C), on-call management, and critical incident alerting. The updates shown here are designed to help on-call teams communicate clearly, reduce alert fatigue, and respond faster during high-priority events.

Runbooks are history: Why agentic AI will redefine incident response forever

If you’re an SRE, platform engineer, or on-call responder, you don’t need another article explaining incident pain. You feel it every time your phone lights up in the middle of the night. You already know the pattern: You’ve invested in runbooks, automation, observability, and “best practices,” yet incident response still feels like firefighting. Now imagine the same midnight page, but with AI SRE in place: What once took hours is now finished in a couple of minutes.