The time has come! Users in SIGNL4 can now be a member of multiple teams. This allows for staff to be on duty in multiple groups or departments in parallel and to receive related alert notifications for incidents that occur in the different teams. In addition, you can now also send Signls to multiple teams. All details are available in this article.
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SIGNL4 offers powerful duty scheduling for routing alerts to the right people at the right time. In some cases, customers use other tools as leading system for duty scheduling, e.g. SAP, Excel, etc. Here we describe how to import duty schedules from .csv files. If you use other tools or other formats you can first export your scheduled into a .csv file and proceed from there.
Just launched: Push notifications via Pushover. Get outage and recovery alerts on all your devices, wherever you are... It's already weekend. Which means time away from the keyboard, and hopefully less screen-time from our always-around electronic devices. You don't want to go to dinner wondering if your online services are up and running, and also you might want to tone down the number of times you check your email. That's why we added the missing link to our alerting system.
Recently we have received a lot of requests for Enterprise Alert to not only alert on critical situations but to also take a proactive approach to initiate, record and track those situations through ITSM tools such as ServiceNow and BMC Remedy. This post will center around what happens when critical systems fail and tickets are not being created in BMC due to a break in the workflow.
Just launched outage and recovery alerts via Slack, right into your team's workspace and across all your Slack-enabled devices.
