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What is Enterprise Service Management?

Enterprise service management (ESM) is the extension of IT service management (ITSM) principles and capabilities to other areas of an organization. This will typically include not only using the same processes or practices used in ITSM, but also the same technology (for example, tools such as a Service Desk) as a means of work enablement. As a starting point for better understanding of what ESM is, there’s a need to first understand what ITSM is...

Cloudsmith: Register: Making SBOMs Actionable Webinar on July 20

Have you seen the news lately? Software supply chain attacks are becoming the new normal. Now more than ever it's time to make Software Bill of Materials, or SBOMs a core part of your process for building and shipping software. In fact, The Linux Foundation research team revealed that 78% of organizations expect to produce or consume the Software Bill of Materials (SBOMs) in 2022.

meshIQ: Total Economic Impact of Nastel's Integration Infrastructure Management

Organizations struggle to manage integration infrastructure effectively. Traditional platforms have limited visibility and control and work only with specific vendors' middleware. The need for specialized middleware professionals exacerbates these challenges. Nastel's Integration Infrastructure Management (i2M) platform offers a singular visibility and control layer over middleware and integration infrastructure providing automated administration, transaction tracking and analytics, and monitoring and observability.
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Top Five Pitfalls of On-Call Scheduling

On-call schedules ensure that there's someone available day and night to fix or escalate any issues that arise. Using an on-call schedule helps keep things running smoothly. These on-call workers can be anyone from nurses and doctors required to respond to emergencies to IT and software engineering staff who need to fix service outages or significant bugs. Being on-call can be challenging and stressful. But with the proper practices in place, on-call schedules can fit well into an employee's work-life balance while still meeting the organization's needs.

What to look for in a Windows network monitoring tool

Monitoring the Windows devices in a network is difficult yet essential since the devices are tasked with the critical functioning of the network. The challenges and complexity increase multi-fold for an enterprise network because each device is associated with many events, services, and processes that must be monitored to ensure the hassle-free operation of both the devices and the network. The devices should be monitored constantly by a network monitoring tool.

Your Telemetry Data is Faster, Is Your Analysis?

Continuous intelligence (CI) platforms can be used to collect telemetry data from various sources, perform analysis on that data, make inferences about the data, and provide real-time insights that help businesses understand what’s going on. For years, network, application performance, and security monitoring were fairly passive operations. Systems collected key telemetry data, and operators received alerts when a particular metric crossed a preset threshold. Operations were limited in two ways.