Operations | Monitoring | ITSM | DevOps | Cloud

We implemented a small, but valuable feature requested by some of our users. You can now store some free form notes on a site. When heading over a site's settings, you'll see the new "notes" field. Here you can add some important information to the site, for example, some details on the SLA or technical details, ... When you saved notes on a site, we'll show it when hovering over the site on the site list. Of course, you can also get to these notes via the API.

Observability is the ability to gather data from metrics, logs, traces, and other sources, and use that data to form a complete picture of a system’s behavior, performance, and health. While monitoring alone was once the go-to approach for managing IT infrastructure, observability goes further, allowing IT teams to detect and understand unexpected or unknown events.

MSPs own and process large amounts of sensitive data and act as gateways to the sensitive data and infrastructure of their clients, which is why cybercriminals view them as good potential targets. To adequately protect this sensitive data from today’s sophisticated attacks, it is crucial that MSPs leverage cybersecurity best practices to ensure the safety and security of their own systems and their customers’ systems.

Agility matters in incident response, and the easiest way to spring into action is by having a well-defined team in place ahead of time. The right people in the right roles will help you respond to and resolve incidents more quickly and efficiently. In fact, we found in the Incident Benchmark Report that incidents with roles assigned had a 42% lower mean time to resolution than those that didn’t. But what roles do you need to fill?

With communications evolving at a dizzying pace, service providers of all stripes are challenged to adopt the latest technologies and reshape their businesses for the new world. Telco Cloud, an area Ribbon is deeply focused on, is one of the key components in helping operators transform successfully.