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The Unsolved Challenges of LLMs in Open-Ended Web Tasks: A Case Study on the Future of Work

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

How Proper Infrastructure Design Impacts Network Reliability

In the digital age, network reliability is paramount for businesses of all sizes. A robust and dependable network infrastructure ensures seamless operations, uninterrupted communication, and efficient data transfer. However, achieving this level of reliability hinges on a well-designed infrastructure that accounts for factors like redundancy, security, and performance optimization. Proper infrastructure design plays a critical role in reducing downtime, mitigating disruptions, and ultimately improving an organization's bottom line.

Practical Zephyr - Devicetree practice (Part 5)

In the previous articles, we covered Devicetree in great detail: We’ve seen how we can create our own nodes, we’ve seen the supported property types, we know what bindings are, and we’ve seen how to access the Devicetree using Zephyr’s devicetree.h API. In this fifth article of the Practical Zephyr series, we’ll look at how Devicetree is used in practice by dissecting the Blinky application.

To fix customer service in Australia, put AI to work for employees

Australian business leaders can’t seem to crack the customer experience (CX) code. According to the ServiceNow Customer Experience Intelligence Report, customer service has gotten increasingly worse over the past three years. Australians are waiting longer than ever—spending a combined 107 million hours on hold, 11% more than the previous year.