Operations | Monitoring | ITSM | DevOps | Cloud

Sales teams are the backbone of business growth, yet finding the right talent has become increasingly challenging. Companies across industries are struggling to fill sales positions with skilled professionals who can drive revenue and build lasting client relationships. This talent shortage has pushed many organizations to explore international markets for their sales hiring needs.

A wave of businesses are embracing multi-cloud strategies to gain flexibility and scalability. By combining on-premises infrastructure, private clouds, and public platforms like AWS, Azure, and Google Cloud Platform (GCP), IT teams can experiment, deploy, transform, and improve their IT applications significantly. On the down side, this modern IT approach of employing multiple clouds (in both public and private forms) also brings significant complexity, making it challenging to monitor systems, control costs, and secure environments. There are just too many threads to track and tie together to ensure a taut IT fabric.

As part of a customer project, we developed a custom Jira Management Pack for Microsoft System Center Operations Manager (SCOM). This tailored solution enables IT operations teams to monitor key performance and health metrics of Jira environments, ensuring planning and bug-tracking platforms remain available and performant. With this Use Case paper, we want to share our knowledge with the SCOM Community to highlight the possibilities of advanced monitoring on Microsoft SCOM, helping teams get better in their day-to-day tasks.