Operations | Monitoring | ITSM | DevOps | Cloud

Mastering Application Control and Privilege Management

Application control and privilege management focus on user access and privileges, emphasizing the importance of whitelisting over blacklisting applications. Privilege management allows for on-demand elevation, reducing local admin rights. Trusted ownership minimizes administrative tasks, while audit mode collects event data for rule creation. A new policy change request feature streamlines access requests through ServiceNow, and future enhancements include importing configurations and integrating with bots.

The New Physics of IT: Service-Centric Observability, AI-Driven Operations, and Intelligent Automation

Why the traditional model of monitoring and manual operations is collapsing–and what enterprises must do to survive The digital universe is expanding at a pace no enterprise can keep up with through traditional methods. Dependencies pull at each other in ways even experts can’t predict. What once could be managed with dashboards and siloed monitoring tools has become too vast, too interdependent, and too fast-moving, a new operating model is needed to master such complexity.

When metrics mislead: Inside the 2025 Retail Web Performance Benchmark

Over the past few years at Catchpoint, we’ve benchmarked the digital performance of banks, airlines, hotels, travel aggregators, GenAI platforms, athletic footwear brands, and even ad hoc events like the Super Bowl, Olympics, and Election Day. Each time, our approach focused on the technical metrics performance professionals live and breathe: DNS resolution times, Time to First Byte, page load speeds, and six other core measurements that we'd dissect, analyze, and use to rank companies.

Introducing Kentik Traffic Costs: Real-Time Network Cost Intelligence

Introducing Kentik Traffic Costs, an industry-first automated workflow delivering instant cost estimates for network traffic slices. Learn how this exciting new feature gives network, financial, and sales teams actionable insights to optimize spend, improve margins, and drive revenue.

Using ISO/SAE 21434 to stay ahead of the Cyber Resilience Act

If you work in automotive, you’ve probably already heard of the CRA – the EU’s Cyber Resilience Act. It’s one of the most ambitious pieces of cybersecurity regulation in years. And while it wasn’t written specifically for cars, it’s going to impact a huge part of how software gets built, updated, and maintained across the automotive stack. So here’s the question: how do you prepare for something like the CRA?

54% of European enterprises want long term open source support: how Ubuntu Pro + Support delivers

Europe’s open source ecosystem is at a turning point. The Linux Foundation’s Open Source as Europe’s Strategic Advantage: Trends, Barriers, and Priorities for the European Open Source Community amid Regulatory and Geopolitical Shifts report shows organizations across the continent are broadly adopting open source software (OSS). But adoption alone doesn’t guarantee resilience, innovation, or security.

Cutting through Kubernetes Complexity with Lumigo

Effectively monitoring Kubernetes environments remains one of the most challenging aspects of modern application management. As applications grow more complex and distributed, the need for comprehensive visibility becomes paramount. We have continued to deliver major advancements in our Kubernetes monitoring, providing you with deeper insights and more powerful tools to tackle these challenges head-on.

Salesforce CRM is Smart, Agentic AI Makes it Unstoppable for Enterprises

Smart is as smart as it performs, and intelligence is only proven by outcomes. Salesforce's strategic deployment of Agentic AI through Agentforce has delivered precisely that impact: 18,000 closed deals, over $1 billion in ARR acceleration, and FY26 revenue guidance elevated to $41-$41.3 billion. This isn't just a technological advancement; it's proof of concept for the next era of enterprise revenue architecture.

From Chaos to Command: The Agentic AI Playbook for Scaling Customer Support

The $8 trillion customer service industry is experiencing its iPhone moment. While businesses scramble to deploy AI chatbots to cut costs, they're inadvertently accelerating customer defection, with 60% of customers now believing that companies prioritize savings over service quality, according to research by ServiceNow. This isn't a technology problem; it's an intelligence problem.

CFO Reveals: 30% of Your Servers Are Wasting Money RIGHT NOW

In this exclusive interview with Ticker's business news show, Joyda Bianco, CFO of Hyperview, exposes a shocking industry secret: nearly one-third of servers in enterprise data centers are obsolete, unused, or "comatose"—consuming electricity and occupying valuable rack space while contributing absolutely nothing to business operations. That's potentially millions in wasted operational expenses and thousands of tons of unnecessary carbon emissions. But as Bianco explains, this crisis represents your single biggest quick-win for cost reduction and sustainability improvement.