Operations | Monitoring | ITSM | DevOps | Cloud

Let's face it – not all notifications are created equal. That paper cut of a CSS bug probably doesn't need the same response as your production database doing its best impression of a black hole. Today, we're thrilled to announce Priority-Based Escalation Policies, a powerful new way to ensure your team's response matches the notification severity.

Enterprise Service Management is a strategic approach to extending IT Service Management ITSM principles beyond IT departments to other business functions such as HR, finance, facilities, and customer service. Organizations adopting ESM software aim to create a unified service delivery model that improves collaboration, efficiency, and overall operational performance.

Xero is a global technology company offering cloud-based accounting solutions designed specifically for small businesses. With engineering teams spread across Auckland, Wellington, Melbourne, and Toronto, managing clear ownership, consistency, and effective collaboration presented significant operational challenges.

Zendesk is one of the most popular customer service platforms, known for its ease of use, robust ticketing system, and powerful automation capabilities. While Zendesk comes with native reporting and dashboards, they can be limited in terms of customization and data correlation across different sources. Additionally, building complex visualizations in Zendesk often requires more advanced knowledge of their reporting tools. This is where SquaredUp comes in!

As IT infrastructures grow more complex, having the right Meraki monitoring tools is essential for maintaining network health, performance, and security. Cisco Meraki offers cloud-managed solutions, but some organizations need additional monitoring software to gain deeper insights, improve efficiency, and proactively address issues. In this article, we’ll explore the top Meraki monitoring tools that help IT teams manage and optimize their networks effectively.

Ephemeral environments are essential, but most teams overlook the backend. Here’s why buying, not building, is the smarter choice.

You may be surprised that delivering observability is a journey and isn’t about observing everything at once — it’s about driving outcomes like proactive detection, faster troubleshooting, and aligning with business priorities. If you’ve followed this series, you’ve already taken steps to.

Telco automation tools are some of the most powerful instruments that telecom providers can harness. Automation empowers telcos to streamline their network operations centers (NOC), reduce costs, achieve a defragmented view of their digital ecosystem, and ultimately improve service delivery for customers. Though process automation and auto-remediation are unquestionably powerful, it’s natural for network teams to wonder which telco automation tools might be best for their specific needs and niches.