Operations | Monitoring | ITSM | DevOps | Cloud

In today’s Coredump Session, the team reunites to unpack the behind-the-scenes lessons from their time building firmware at Pebble. This episode dives into the risks, decisions, and sheer grit behind a near-disastrous OTA update—and the ingenious hack that saved a million smartwatches. It’s a candid look at the intersection of rapid development, firmware stability, and real-world consequences.

In this episode, information security analyst in the professional sports world, Matthew Schuster, joins host Jonathan Crowe to discuss Matthew’s harrowing IT horror story from the early days of the Covid pandemic. Matthew shares how his small but mighty team chased down and shipped out laptops to support his organization's quick transition to fully remote work (cutting a 12-month planned rollout down to just three days), how a dedicated leadership team helped his team knock it out of the park, and lessons learned from operating under pressure.