Seems like everyone’s talking about AI right now. But where do you even start? The ServiceNow platform brings intelligence into every corner of your business. So every person, every system, every process — everything — works better. LEARN MORE: servicenow.com/genai.

Discover how OnPage's incident alert management solution can be seamlessly extended to ServiceNow's ITSM solution to provide a more efficient and streamlined service delivery experience. The two-way integration ensures that high-priority alerts are given top priority and reach the right team member in a timely manner. And, that's not all -- IT teams gain synchronization across audit trails, alert statuses, and notes, eliminating the need for app hopping and providing all the necessary information in one location.

A overview of how incident.io thinks about incidents, and how they promote learning in a smaller organisation.

Chris explains his thoughts on the theory of learning from incidents, and why work needs to be done to close the gap and help folks actually trying to get their job done.

Aaron Whitehouse, Senior Director of Public Cloud Enablement at Canonical, explains why you need to be thinking about open source dependencies in your software pipelines. He covers three main areas of software dependency management: ESM is part of Canonical's Ubuntu Pro offering and gives developers access to approximately 30,000 packages that they can build on, confident in the knowledge that Canonical will patch high and critical vulnerabilities for up to 10 years while preserving API stability -- regardless of the upstream project's support lifecycle.

SolarWinds announces Enterprise Service Management (ESM), allowing other departments to setup their own service desk.

Are you ready to delve into the captivating world of helpdesks? Join us as we'll take you on a step-by-step exploration of helpdesks. Learn about their pivotal role in troubleshooting, their exceptional ability to predict and prevent issues, and how they pave the way for quick solutions and delighted customers.

Taken from our a full debrief on "Learning from incidents is not the goal", Chris walks through MTTR, the justifiable bad rap it has, and his thoughts on it as a measure.

In this video, Chris shares his thoughts on the difference between active learning: writing and sharing debriefs, meeting to walk through an incident, etc., and passive learning: running incidents in the open, dynamic collaboration, reviewing past incidents.