Large retailers today have more applications, networks, and systems to monitor than ever before: emerging trends including “extended reality” and robots that help customers find merchandise, keep shelves stocked and fulfill orders faster in warehouses.
As Engineering teams start spending more time and effort on incident response, they are usually focused on improving process with their specific team. We think there are additional benefits that can come from a holistic approach to improving incident response across your organization. In this post, we will explore how you can enable Engineering and Customer Success teams to work more effectively when an incident occurs.
Creating content for your website is like decorating the interior of your new house, if you don’t get it right, you would have your visitors dissatisfied and see them leave! Whether it is business or life, time is of the essence and the biggest currency in modern times. So, how can you create unique content, coping up with your busy schedule and other projects? It is quite simple, and you can go mobile! How?
Log management software operates on the basis of receiving, storing, and analyzing different types of log format files. There are several of these standardized log formats that are most commonly generated by a wide assortment of different devices and systems. As such, it is important to understand how they operate and differ from one another so that you can use them the right way, as well as avoid some common mistakes.
It’s the start of a new year and the time is right to assess what we’ve accomplished and where we’re going. First, I think we should celebrate the incredible year LogDNA just completed. I’m so proud of what our LogDNA team accomplished. Not only because it’s quite impressive, which it is, but also because it lays the groundwork for what’s to come in 2020.
SRE and Security teams rely heavily on alerts to know whether their systems are experiencing issues and to prevent any future outages. At LogDNA, customers can set alerts that trigger when specific logs match (presence alerts) or set an alert to go off if there are expected lines that haven’t come through (absence alerts). These alerts can be set up with various channels so you can be alerted in the product of your choice (Slack, Email, PagerDuty, etc).
Because monitoring requires some degree of access to your applications, it’s important that you take certain steps to ensure the right amount of access without compromising your app’s security. In this first in a series of posts, we’ll go over some high-level best practices to securing Sensu, followed by a webinar later this month which will offer a deeper dive into setting up certificates.
Customer service is changing. As we mentioned in our last blog post, channels don’t matter as much—the focus has shifted to customer service effectiveness instead of efficiency. ThinkJar’s Esteban Kolsky recently spoke to customer service practitioners as part of his annual research project about the state of customer service. According to Esteban, practitioners identified six critical trends fueling customer service innovation.
If you have or plan to collect data from Google Cloud Platform (GCP), you will have noticed that your option of ingesting data has been by using Splunk’s Google Cloud Platform Add-On. However, many customers are adopting “serverless” cloud services to deliver their cloud solutions. There are many reasons for this, but mainly it provides solutions that do not require any overheads of server or container management, that scale and is delivered as a part of their cloud platform.
