Operations | Monitoring | ITSM | DevOps | Cloud

Climbing the Security Pyramid: From Awareness to Automation with AI and Observability

Modern threats don't wait. They move fast, hide deep, and often strike without warning. That's why old-school security isn't enough anymore. You need more than firewalls and login rules. You need layers. You need clarity. And most of all, you need speed. This is where the security pyramid comes in. It shows how smart security stacks-from the ground up. It starts with awareness and ends with advanced tools like automation and AI. In this article, we'll break it down step by step-and show how observability and automation help you climb it.

The Ethics of AI in Business and Content Creation

As AI tools become everyday instruments in business and content creation, the ethics surrounding their use can no longer be ignored. From authorship and originality to bias and transparency, ethical concerns must be addressed head-on to ensure trust and integrity in the digital age. In this article, we explore the ethical dimensions of AI in business and content creation-and what responsible use looks like in 2025.

Visualize Your Puppet Data in Splunk, Datadog & More [Demo]

Get more from your Puppet data and easily visualize events in your favorite observability tool. The Observability Data Connector in Puppet Enterprise Advanced empowers DevSecOps teams with real-time insights by exporting critical data to popular observability tools. It gives DevOps teams access to the real-time data they need to plan, adapt, minimize downtime, and support system reliability and compliance.

Resolve COO, Ari Stowe speaks at ONUG AI Networking Summit 2025 #itautomation #agenticai #ai #tech

Our COO Ari Stowe spoke at @onugcommunity's AI Networking Summit on how AI and Zero Ticket IT are transforming enterprise IT. From tickets to autonomous resolution—AI, automation, and intelligent agents are changing the game. Hear why AI is now essential in today’s complex IT environments.

Got AI Fear? You Shouldn't; It's Coming for Your Busywork, Not Your Job

Artificial Intelligence (AI) has rapidly become a cornerstone of modern IT operations. Yet, despite its transformative potential, many IT professionals harbor apprehensions about integrating AI into their workflows. This growing AI fear, while understandable, often stems from misconceptions and a lack of clarity about AI's role and capabilities. This discussion aims to address and debunk common fears associated with agentic AI.

Bringing Intelligence and Automation Together to Change the Shape of Work

The aspirational target state for a cognitive system is to “take responsibility” for a domain (e.g., an autonomous car). To reach that level of sophistication, the system must achieve high levels of maturity simultaneously along two dimensions: Reasoning ability and Automation ability.

Top Automation Use Cases for IT (in End User Computing)

As digital transformation continues to reshape the business landscape, IT teams are under more pressure than ever. Organizations demand faster service, always-on support, and seamless user experiences – all while IT budgets remain stagnant or even shrink. Organizations urgently need solutions that help them keep up without burning out their teams or inflating costs. This is where IT automation becomes essential.

The Business Case for Network Automation: Cost Savings and Efficiency

Let’s get real: the cost of not automating your network operations is probably already showing up on your P&L, and not in the column you like. Manual configuration changes, ad hoc backups, and frantic compliance prep aren’t just operational headaches, they’re quiet killers of budget flexibility and scale readiness. Network automation is no longer a “nice to have” for companies with massive IT budgets or unicorn-level engineering teams.

Zero Ticket IT Process Automation: Beyond the Service Desk

Traditional IT process automation has always promised faster, more efficient operations. But for years, it’s been largely synonymous with service desk workflows: password resets, access requests, and the like. Those are important, no doubt. But limiting automation to the service desk is like only automating the assembly line in a factory while leaving the rest of the production floor manual.