Operations | Monitoring | ITSM | DevOps | Cloud

Zero Ticket Video Series: Accelerated Troubleshooting & Diagnostics

In this real-world demo, watch how to use Resolve’s RITA Agent to accelerate troubleshooting, reduce resolution time, and capture knowledge without writing a single script. RITA’s Technician Assist works behind the scenes to: With RITA as your AI-powered co-pilot, IT teams can shift from manual triage to intelligent resolution, capturing fixes in the moment and transforming them into future automations.

Why AIX Automation Starts with Better Monitoring: How Galileo Powers Smarter Action

If your automation can’t trust the data it’s acting on, it’s not automation. It’s a guess. That’s why AIX automation monitoring is the foundation for success. Many teams encounter this gap when trying to automate AIX operations. Red Hat Ansible Automation Platform (AAP) and Event-Driven Ansible (EDA) can absolutely streamline routine tasks, like expanding filesystems or tuning adapters. But every playbook still depends on one thing: accurate, real-time monitoring.

Build or Buy AI? Why Homegrown Service Desk Tools Fail (and How Leading Vendors Get It Right)

Service desk AI has become one of the hottest topics in IT. Everyone wants to slash ticket volumes, resolve incidents faster, and give employees the kind of instant, self-service support they expect in the modern workplace. The appeal here is obvious: fewer tickets, happier users, and IT teams finally freed from the grind of repetitive, reactive firefighting.

How Smart Equipment Is Revolutionizing Drilling and Completion Operations

Drilling technology has advanced significantly. Today, smart equipment is helping operators save millions. For example, companies using automated systems report up to 15% cost savings and 25% faster drilling. So, what exactly is "smart equipment"? In oil and gas, it includes tools with IoT sensors, AI-powered systems, and automated control mechanisms. These tools collect, analyze, and act on real-time data, reducing human error and boosting efficiency.

Puppet Control Repository: Your Source of Truth for Infrastructure Management

Learn the fundamentals of Puppet's Control Repository with Margaret and Tony in this comprehensive walkthrough. See how Control Repos serve as your single source of truth for managing configuration across your entire infrastructure, driving collaboration and standardization while simplifying code deployments.

Automation Tools Driving Efficiency in Accounting Processes

Accounting is a field built on accuracy, timeliness, and systematic processes. Over the years, traditional bookkeeping and accounting methods relied heavily on manual data entry, paper invoices, and spreadsheets. This approach often led to delays, errors, and a significant consumption of staff hours. With the advancement of technology, accounting teams can now leverage automation tools to streamline repetitive tasks, reduce mistakes, and free professionals to focus on higher-level strategic work.

Online Brand Protection: Protecting Your Enterprise in an Interconnected World

The digital landscape offers unprecedented opportunities for businesses to connect with customers globally. With just a few clicks, a brand can reach new markets, build communities, and establish a significant presence. However, this interconnected world also presents a new frontier of risks. The very platforms that enable growth can also be exploited by malicious actors who seek to profit from a company's hard-earned reputation. Protecting your brand online is no longer a secondary concern; it is a critical component of a modern business strategy.

Resolve's Agents of IT podcast - Ep. 1 - Pat Calhoun at Espressive - AI in IT: A Combined Operation

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

The Enterprise Automation Platform Driving the Zero-Ticket Future

The surge of interest in artificial intelligence has opened exciting new doors, but many CIOs are finding themselves in the same bind: lots of promising pilots, but very few at-scale results. Intelligent agents can interpret requests, classify tickets, and even recommend fixes, but unless they are connected into broader workflows, these efforts remain isolated experiments.

How to Automate Away Access Request Tickets for Good | The Zero Ticket IT Video Series with Resolve

Access requests: they’re one of the most common (and frustrating) tickets clogging up IT service desks. In this episode of the Zero Ticket IT Video Series, we show you how Resolve + RITA handle access requests end-to-end without opening a single ticket. Request access via Teams, Slack, or your portal RITA checks internal policies Grants pre-approved access instantly Notifies the user No manual routing. No delays. No ticket.